post Re: Android: App not Connecting in Android

Android: App not connecting on WiFi

MarcusShealy — Mon, 13 Oct 2025 19:27:07 GMT

I have researched this connection issue I am having as I am pretty technical and tech savvy. However, there has been no resolution. My Pandora only works when I disable my wifi. Which is completely strange because every other app I have works. I have completed all recommend options and none are working. I have uninstalled, reinstalled, so on and so on... Kinda sad, I have had Pandora since the beginning and don't want Spotify... I literally just paid the bill for the month..

Re: App not Connecting

AdamPandora — Thu, 02 Oct 2025 20:29:00 GMT

@MarcusShealy I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Android: App not Connecting

65Sprint — Mon, 06 Oct 2025 17:52:24 GMT

I have the same problem. Pandora only works on my Galaxy S23 with wifi disconnected. That is, I cannot connect to anything on pandora.com with wifi enabled. This change has occurred within the last six days.

To add to the above, it looks like release 2409.1 went live on 9/29/2025, essentially the same time these problems surfaced. I doubt that is purely coincidental.

The strange thing in all of this is not being able to connect to https://www.pandora.com with wifi enabled. In my case, the connection times out. However, I can connect to https://community.pandora.com/ without issues.

Correction: I cannot access any of the Pandora websites with wifi enabled on the S23.'

Moderator Edit: Merged comments

Re: Android: App not Connecting

sdavis011 — Sun, 05 Oct 2025 21:59:43 GMT

I have the same problem on my Galaxy S23. Thought maybe it was a Samsung security update installed last week. Tried all the same troubleshooting tips mentioned in the earlier posts. Pandora works fine on my laptop with wifi.

Re: Android: App not Connecting

AdamPandora — Mon, 06 Oct 2025 18:31:43 GMT

@sdavis011 @65Sprint Thanks so much for sharing your experience with us!

We’re sorry to hear you’re having trouble with Pandora not connecting over WiFi, and we really appreciate you taking the time to reach out. I’d like to gather a few more details to help us better understand what’s happening so we can share this with our engineering team for further investigation.

Could you please confirm the following:

Are you able to stream Pandora when using a cellular data connection?
When connected to WiFi, does the Pandora app immediately transition you to Offline Mode?
Or when connected to WiFi, does the Pandora app fail to load upon launch?
Does the app open, but content such as Stations or Playlists won’t load or is the play button unresponsive?

In your reply, please include your device details:

Android OS version:
Pandora version:

Thanks so much for your help in answering these clarifying questions, and for your patience in the meantime.

Re: Android: App not Connecting

65Sprint — Mon, 06 Oct 2025 19:29:58 GMT

Adam, good afternoon. In reply to your questions:

1. Yes, I can stream Pandora from a cellular data connection.

2. If I try to launch the app with wifi enabled, "Waiting for connection. Try again? CANCEL RETRY", is returned. The app fails to load upon launch/open.

3. Android version 15.

4. Pandora version 2509.1.

Thanks for looking at this.

Re: Android: App not Connecting

AdamPandora — Wed, 08 Oct 2025 15:57:11 GMT

@65Sprint Thanks for following up.

Lastly, can you please let me know:

Your mobile carrier (ex: AT&T, Verizon, etc)
Your internet service provider for your home WiFi

I appreciate your continued help with this!

Re: Android: App not Connecting

65Sprint — Wed, 08 Oct 2025 19:50:30 GMT

Verizon is the mobile carrier and Piedmont Rural Telephone Cooperative (Home - PRTC) is our home ISP. I can confirm that the issue occurs on the phone at two different WiFi locations, each using a different ISP.

Moderator Edit: Link sharing

Re: Android: App not Connecting

AdamPandora — Wed, 08 Oct 2025 19:50:08 GMT

@65Sprint Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

Not working on wifi

a1easye — Mon, 13 Oct 2025 15:13:28 GMT

Pandora will not connect using Wi-Fi on our cell phones or tablets. It works perfectly on our mobile data. We've done all the troubleshooting suggested and nothing helps. The only recent change is we switched to Carolina Connect Fiber Internet. Is anyone else having the same issue? How can we get it working?

Re: Not working on wifi

AdamPandora — Wed, 15 Oct 2025 15:37:41 GMT

@a1easye I moved your post over to this existing thread: Android: App not connecting on WiFi

Could you please confirm the following:

Are you able to stream Pandora when using a cellular data connection?
When connected to WiFi, does the Pandora app immediately transition you to Offline Mode?
Or when connected to WiFi, does the Pandora app fail to load upon launch?
Does the app open, but content such as Stations or Playlists won’t load or is the play button unresponsive?
Does an error message appear? If so, what does it say?

In your reply, please include your device details:

Android OS version:
Pandora version:
Your mobile carrier (ex: AT&T, Verizon, etc)

I appreciate you working with me on this.

Re: Android: App not connecting on WiFi

65Sprint — Wed, 15 Oct 2025 15:31:52 GMT

Adam, now that we are entering the third week of this problem, are there any updates you can share?

Thanks.

Re: Android: App not connecting on WiFi

Batman54 — Fri, 09 Jan 2026 13:58:05 GMT

I take it from the lack of response from Pandora that this issue is still not resolved. I have the same problem--Pandora will not connect over wifi, only cellular data.

Samsung S20 FE 5G

Android 13

Pandora v2510.1.1

T-Mobile

Re: Android: App not connecting on WiFi

65Sprint — Sat, 10 Jan 2026 05:01:14 GMT

No, the problem was fixed sometime in late October. It just started working again with no comment from Pandora.