Android: App freezes after one of two songs

steve5877 — Wed, 15 Apr 2026 13:39:24 GMT

I started having connection issues immediately after the March 30, 2026 update. When I start up, it has trouble connecting, takes a retry or restart. Then it will sometimes not load a song. When it does, it plays one, maybe two songs then freezes.

Moderator Edit: Edited title for clarity

Re: Connection Issues since Last Update March 30, 2026

AdamPandora — Wed, 15 Apr 2026 13:38:57 GMT

@steve5877 Sorry for the trouble you are experiencing with the app freezing.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps here: Help with playback issues on Android

If you continue to run into issues, please reply back with the following information:

When this issue occurs:

Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
Are you listening to a station, album, playlist, or podcast?
Are you connected to Wi-Fi or cellular data?
- If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

Model:
Android version (Settings > About Phone > Android version):
One UI version: (Settings > About Phone > Software information):
Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thank you for working with me on this.

post Android: App freezes after one of two songs in Android

Android: App freezes after one of two songs

Re: Connection Issues since Last Update March 30, 2026