post Re: Notification symbol on Android in Android

Unable to Dismiss Notification Symbol on Android

Jedbehar — Mon, 06 Apr 2020 13:33:46 GMT

Same problem on android. But iOs solution doesn't work on android. What's the android solution?

Moderator Edit: Changed title for clarity

Re: Notification symbol on Android

TannerPandora — Sat, 04 Apr 2020 21:11:18 GMT

Hi @Jedbehar thanks for posting to community! I moved your message and started a new thread in our Android support board to help keep things organized. This way if someone else has a similar issue they can easily find it.

First, can you do me a favor and please include a screenshot of what you're seeing on your device for the notification?

Can you also include some details about your device:

Model:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks for the help!

Re: Notification symbol on Android

Jedbehar — Sat, 04 Apr 2020 21:20:43 GMT

Re: Notification symbol on Android

TannerPandora — Sat, 04 Apr 2020 21:26:18 GMT

Thanks @Jedbehar - super helpful. Can you let me know the Pandora version you're on as well, it wasn't included in your screenshot.

I'd like to start with a basic troubleshooting step. From your Android Settings, please try clearing the Pandora app data using the following steps:

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

You will be asked to log into your account after completing these steps.

Let me know how it goes.

Re: Notification symbol on Android

Jedbehar — Sat, 04 Apr 2020 22:03:51 GMT

Re: Notification symbol on Android

AlyssaPandora — Mon, 06 Apr 2020 13:32:32 GMT

Thanks for sharing this helpful info, @Jedbehar.

Were you able to try out the troubleshooting steps from @TannerPandora's message here?

Let me know if you're still running into this issue. 🎧