post App will not open on Android in Android

Pandora App Crashing / Nonstop Blinking

Gonzo419 — Fri, 03 Apr 2020 14:14:13 GMT

Pandora use to work on both my wifes phone and mine same account , but it will not open on either of our phones , been going on for 4 days now , I deleted it , then re in stalled it , turned the phone off completely, no luck , when I touch the icon to open it , all it does is non stop blink .

Moderator Edit: Changed title for clarity

App will not open on Android

Garner49 — Fri, 21 Feb 2020 21:21:28 GMT

App crashes before even opening.tried uninstalling and reinstalling still not open.

Help.

Re: App will not open on Android

AdamPandora — Sun, 23 Feb 2020 18:40:25 GMT

@Garner49 Running through these troubleshooting steps should help prevent that from happening moving forward.

If not, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Re: Our Pandora quit working on my phone and my wifes phone same account

AlyssaPandora — Fri, 03 Apr 2020 14:13:19 GMT

Hi there, @Gonzo419. 👋

Sorry to hear that you're having trouble listening from your mobile device.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically.

Let me know if this helps! 🎧

Re: Android update

CitlaliGonzalez — Thu, 16 Apr 2020 17:26:51 GMT

I'm having the exact same problem. Before I had updated, it began to crash, so I thought I would update, and so now it doesn't open at all

Re: Android update

AdamPandora — Fri, 17 Apr 2020 11:24:21 GMT

@CitlaliGonzalez I moved your post to this thread since it sounds like you are running into a similar issue.

I recommend giving the troubleshooting steps @AlyssaPandora suggested in her message above a try as they may help resolve this.

Let me know how it goes.

Re: App will not open on Android

Jerrybose — Fri, 17 Apr 2020 21:03:39 GMT

I did the same still having issues getting it to open.

Update problem

djordahl — Sun, 19 Apr 2020 20:13:26 GMT

Updated Pandora now after about a min of a song Pandora shuts down every single time

Moderator Edit: Format

Re: App will not open on Android

AdamPandora — Sun, 19 Apr 2020 20:10:14 GMT

@Jerrybose If you are still having trouble with the app crashing on your Android device after running through the suggested troubleshooting steps, can you please follow up with the device information requested in my message above?

Once I have that information from you, I can escalate this over to our engineers so they can further investigate.

Thanks for your patience.

Re: Update problem

AdamPandora — Sun, 19 Apr 2020 20:13:52 GMT

@djordahl I recommend giving the troubleshooting steps @AlyssaPandora suggested in her message above a try as they may help resolve this.

Let me know how it goes.

Re: Pandora App Crashing / Nonstop Blinking

BF — Fri, 28 Aug 2020 13:38:25 GMT

I tried all the troubleshooting steps as well, no luck. Help!

Re: Pandora App Crashing / Nonstop Blinking

AlyssaPandora — Fri, 28 Aug 2020 14:40:58 GMT

Hey there, @BF. 👋

Thanks for letting us know.

I'd like to report your issue to our engineering team. Can you share more info about your phone?

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Have any error messages popped up? If so, what exactly does it say?
Have you identified any other patterns or notable information?

Appreciate your help with this! 🤝