post Re: Getting the Error message: Pandora Keeps Stopping in Android

Getting the Error message: Pandora Keeps Stopping

Mburns2019 — Sat, 09 May 2020 18:13:47 GMT

The app starts playing more than one song upon opening, then closes, and a screen pops up that says Pandora Keeps Stopping. Please help!

mod edit: changing title for clarity

Re: Getting the Error message: Pandora Keeps Stopping

TannerPandora — Sat, 09 May 2020 18:16:12 GMT

Sorry for any trouble @Mburns2019.

Let's try some troubleshooting to see if it will help.

From your Android Settings, please try clearing the Pandora app data using the following steps:*

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this.

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

You will be asked to log into your account after completing these steps.

Let me know how it goes and if you're still getting the message.

Re: Getting the Error message: Pandora Keeps Stopping

crriggs — Thu, 11 Jun 2020 20:43:22 GMT

still getting message

Re: Getting the Error message: Pandora Keeps Stopping

AlyssaPandora — Fri, 12 Jun 2020 12:21:12 GMT

Hi there, @crriggs. 👋

Sorry to hear that you're encountering this error message too.

Did you get a chance to try out the troubleshooting steps from @TannerPandora's post above? If not, you can find them here.

If you tried out those steps and are still seeing this error message, would you mind sharing more details about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and I can share this information with our engineering team. 🎧