post Re: Unable to remove songs from My Collection in Android

Unable to remove songs from My Collection

CardinalCross — Sun, 22 Sep 2019 15:18:24 GMT

On Android (GS8), trying to remove songs from My Collection isn't always responsive. Clicking the ellipses and "remove from collected songs" gives the prompt that the song has been removed, but stays on my playlist. Is this potentially a known bug?

Originally unable to remove specific songs from my collection, it seems that the errant songs stayed listed while removing other songs from my list randomly that I intended on keeping, after many hours of discovery and discernment. Perhaps an initial graphical error, this poses a huge setback and I'd very much not like to have any more of my time wasted in this regard.

Moderator Edit: Edited title for clarity

Re: Unable to remove songs from My Collection

AdamPandora — Thu, 19 Sep 2019 17:31:43 GMT

@CardinalCross That shouldn't happen!

I recommend running through the troubleshooting steps listed on this page.

Let us know if this helps.

Re: Unable to remove songs from My Collection

CardinalCross — Thu, 19 Sep 2019 20:24:44 GMT

Much obliged. Clearing the data and resetting data preferences seems to have done the trick. Thank you.

Re: Unable to remove songs from My Collection

CardinalCross — Thu, 19 Sep 2019 20:37:55 GMT

Well, it worked for the first couple of songs. It seems like removing several songs in relatively quick succession forces it to act up...

Re: Unable to remove songs from My Collection

AdamPandora — Sun, 22 Sep 2019 14:23:51 GMT

@CardinalCross Sorry to hear that - I have escalated this to our support team.

They will be reaching out to you via email to the email address your Pandora account is registered under.

Keep an eye out for their message and they'll be happy to look into this further.

Thanks for your patience.