post Re: Pandora stops working in Android

Pandora stops working

David1craig — Wed, 17 Jun 2020 16:44:36 GMT

why does pandora keep stopping

Re: Pandora stops working

AlyssaPandora — Wed, 17 Jun 2020 17:14:33 GMT

Hi there, @David1craig. 👋

Sounds like you're having some trouble during your listening sessions.

Could you tell me a bit more about what is happening?
What is the make and model of your device?
Have you received any error messages? If so, what exactly does it say?

You can also try the basic / advanced troubleshooting steps for Android devices to see if this helps.

Let me know. I look forward to hearing back! 🎧

Re: Pandora stops working

RSmith — Thu, 02 Jul 2020 13:59:22 GMT

Hello,

My pandora is stopping during use. I use the program when i am travelling or working out. Mid song it stops and i have to open it back up for it to play. Ive tried to uninstall and reinstall and it still does it. I stopped using Pandora and have moved onto another app. Id like to get this fixed please.

Re: Pandora stops working

AlyssaPandora — Thu, 02 Jul 2020 14:04:15 GMT

Hi there, @RSmith. 👋

Sorry to hear that you're experiencing this issue. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below.

Troubleshooting:

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let me know.