post Re: For You tab / Unable to see similar artists in Android

For You tab / Unable to see similar artists

RapidCorrus — Wed, 08 Jul 2020 19:07:01 GMT

There is a error where if you enter the artists page and you check all similar artists option it's just a white screen how can I resolve this

mod edit: changed title for clarity

Re: Unable to see similar artists

AlyssaPandora — Mon, 06 Jul 2020 18:23:01 GMT

Hey there, @RapidCorrus. 👋

Let's try running through these steps to see if it helps with what you're experiencing.

If you're still having trouble after performing those steps, could you share a screenshot of exactly what you're seeing?

Also, are there any error messages popping up?

I look forward to hearing back! 🎧

For you Tab

RapidCorrus — Wed, 08 Jul 2020 04:10:00 GMT

How often does the "For you" tab refresh and how do I get the "more artists like" tab to show for a specific artist?

Re: For you Tab

AlyssaPandora — Wed, 08 Jul 2020 19:05:44 GMT

Hey there, @RapidCorrus. 👋

To keep the community space organized, I moved your post over to the existing thread you created recently.

The For You tab should update daily.

Viewing "Similar Artists" on an Artist's Backstage Page:

If you click on an artist's backstage page, you should be able to view "Similar Artists".
If you scroll of the bottom of the page, there will be a section at the bottom to view any similar artists on Pandora. You can also visit the backstage page to view more info about those similar artists.

Viewing "More Artists Like" from the For You tab:

If you're viewing the "More Artists Like" section on the For You tab - if you swipe left, you should be able to view the list of artists.
If you click on an artist, it will take you to the artist's backstage page.

If you're not seeing that, could you send over a screenshot of what you're noticing when you attempt to search for similar artists? Also, were you able to try out the troubleshooting steps from my last post?

Hope this helps. Let me know, and I can take a look for you. 🎧

Re: For You tab / Unable to see similar artists

TmacPandora — Wed, 08 Jul 2020 21:43:47 GMT

Hey @RapidCorrus. We're aware of this bug and we recently made a fix that should be rolling out soon. You should see the fix in the next couple of weeks. Thanks for bringing it up.

Re: For You tab / Unable to see similar artists

AlyssaPandora — Thu, 09 Jul 2020 14:25:44 GMT

Thanks for the update, @TmacPandora! 👍