post Re: Can no longer play stations on Android in Android

Collection is missing on Android app

Crewchick97 — Thu, 27 Aug 2020 11:23:45 GMT

As of 2 days ago, I can no longer play any stations on my Android app.

When I open Pandora it gives me a blank "start listening" page with a search button and no other options. Clicking on the button takes me to the normal search page and I can see the usual collection/search/profile buttons, but when I go to my collection there is nothing there.

I can see some of my recent stations on my profile page in the app, but that's it, and I can't actually play them from there. They attempt to play, but never actually load.

I've checked and I'm logged in as me. I only have a single account and my Plus subscription is active. What's going on??!!

Moderator Edit: Edited title for clarity

Re: Can no longer play stations on Android

AdamPandora — Thu, 27 Aug 2020 11:23:02 GMT

@Crewchick97 I moved your post to the Android space since it sounds like this issue is specific to your phone.

I recommend running through the troubleshooting steps on our help page as they should resolve this: Troubleshooting for Android Devices

If not, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Additionally, please send over a screenshot of what you are seeing when launching the app on your Android device.

Thanks for working with me on this. 🤝

Re: Can no longer play stations on Android

Crewchick97 — Sat, 29 Aug 2020 14:53:16 GMT

Logging out and clearing my cache worked. Thank you!

Re: Can no longer play stations on Android

TannerPandora — Sat, 29 Aug 2020 18:51:27 GMT

Whew! Glad to hear to that worked @Crewchick97!

Happy Saturday!