Music stops

Josh2 — Sun, 30 Aug 2020 16:45:23 GMT

I have the same problem I'm same problem samsung s8

Re: Music stops

AdamPandora — Sun, 30 Aug 2020 16:46:22 GMT

@Josh2 I moved your post from the original thread, and created a new one for it in the Android space.

First, I recommend running through these troubleshooting steps: Troubleshooting for Android Devices

If this does not help, could you tell me a bit more about what is happening?

To clarify, does the music stop when your screen locks or when the Pandora app is backgrounded? Or does the music stop in the middle of a song while the Pandora app is still open?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot/screen-recording of what you're seeing?

Additionally:

Can you send over a bit more info about your device?

Model: samsung s8
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝