Pandora Crashes Before Finishing a Song

Cptncankles — Wed, 09 Sep 2020 19:30:31 GMT

My phone updated to Android 10 recently. It is a Xiaomi Black Shark 1 and since the update, Pandora has not been stable at all. It crashes often before even completing a song. It was stable prior to the A10 update. This is infuriating, and I have tried everything. Clearing the pandora app cache, uninstalling and re-installing it, rebooting the phone, and even doing a hard reset. I even tried changing the battery saver to off for the app specifically. Nothing worked and the problem persists. What more can I do?

mod edit: changed title for clarity

Re: Pandora crashes a lot, most of the time before even completing a song since Android 10 update.

AlyssaPandora — Wed, 09 Sep 2020 19:29:45 GMT

Hey there, @Cptncankles. 👋

Sorry to hear that this is happening. I understand your frustration.

Based on your message, it sounds like you've gone through the basic / advanced troubleshooting steps for your Android device.

I'd like to share this information with our device and engineering teams. Could you provide more details?

Model: Xiaomi Black Shark 1
Carrier:
Android version: Android 10
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have any error messages appeared when the app crashes? If so, what does it say?

Let me know, and I can report this on your behalf. 🎧

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Pandora Crashes Before Finishing a Song

Re: Pandora crashes a lot, most of the time before even completing a song since Android 10 update.