post Re: Thumbprint Station Missing in Android

Android: Thumbprint Radio No Longer Available

wslemail — Mon, 04 Oct 2021 16:12:37 GMT

When I click on my thumbprint radio station it says it is no longer available. I can see the list of songs but can only play one at a time. What happened to my list?

Re: Thumbprint station no longer available

AlyssaPandora — Sun, 22 Dec 2019 17:17:50 GMT

Hey, @wslemail. 👋

Sorry to hear about your Thumbprint Radio station.

Could you send over a screenshot of exactly what you're seeing when you attempt to play that station?

To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.

To access your screenshots, go to the Gallery and look in the Screenshots folder. Add this photo as an attachment to your next post. 📲

Re: Thumbprint station no longer available

Jjatha1115 — Tue, 03 Mar 2020 16:20:38 GMT

Re: Thumbprint station no longer available

AlyssaPandora — Tue, 03 Mar 2020 19:43:17 GMT

Hi there, @Jjatha1115. 👋

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through the troubleshooting steps below.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically.

Let me know how it goes.

Re: Thumbprint station no longer available

Isabella44142 — Thu, 19 Mar 2020 03:12:17 GMT

I have the same issue. Same message coming up. I cleared my data and logged in again and it didnt fix the problem.

Re: Thumbprint station no longer available

AlyssaPandora — Thu, 19 Mar 2020 14:51:46 GMT

Hey there, @Isabella44142. 👋

Sorry for the continued trouble with this. I'd like to gather more information so that I can check in with our engineering team to see what's happening with your account and station(s).

Details:

Where are you listening (home, work, or on the go)?
Is this happening on all your stations or just your Thumbprint Radio?
Is this happening when you are on Wi-Fi or cellular data?
Is this happening on all your devices or just one?

Device Info:

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks so much for your help with this!

Thumbprint radio

symwise11 — Tue, 21 Apr 2020 14:51:41 GMT

My Thumbprint radio station says it does not exist

Re: Thumbprint radio

AdamPandora — Tue, 21 Apr 2020 16:53:01 GMT

@symwise11 I had our support team take a look, and they were able to restore your Thumbprint Radio station back to your collection.

If you are still seeing that error message, can you please do me a favor and send me a screenshot?

Thanks for all your help with this.

Re: Thumbprint station no longer available

ryanmkolis — Wed, 22 Apr 2020 13:32:16 GMT

Hi Alyssa,

I have the same problem, and get the same exact error, even after I clear the data.

Details:

Where are you listening (home, work, or on the go)? Mobile device, so I supposed it's on the go.
Is this happening on all your stations or just your Thumbprint Radio? Thumbprint Radio only.
Is this happening when you are on Wi-Fi or cellular data? Both
Is this happening on all your devices or just one? So far I'm only able to locate the Thumbprint radio on my phone. It doesn't even show up when I log on with my laptop.

Device Info:

Model: LG Escape Plus
Carrier: Cricket
Android version (Settings > About Phone): 9
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. 2004.1 (ANDROID-TUNER 2004.1RC9)
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

I will note too that I switched to this phone back in February 2020, and had the same issue on my old phone as well.

Thanks so much for your help with this!

Re: Thumbprint station no longer available

AlyssaPandora — Wed, 22 Apr 2020 15:57:57 GMT

Hey there, @ryanmkolis. 👋

Thanks for providing those helpful details. I'm going to share this with our engineering team.

I took a look at your account, and it appears that Thumbprint Radio was deleted. I restored it for you.

Could you try listening again, and let me know if the same issue occurs?

If you receive the error message again, free to send a screenshot of what you see.

I look forward to hearing back!

Re: Thumps up playlist not working

Mattiedukes — Thu, 23 Apr 2020 00:29:56 GMT

Hi I have an LG Stylo 5 and my thumbprint radio says that my station no longer exist I have over 4000 thumbs up songs I would like to restore that please especially now that I'm a premium service subscriber

Re: Thumps up playlist not working

AlyssaPandora — Thu, 23 Apr 2020 12:59:10 GMT

Hey there, @Mattiedukes. 👋

I moved your post over to this thread as this one is related to what you're experiencing.

I do see that your Thumbprint Radio had been deleted. I restored it from my end.

Could you refresh / restart the Pandora app on your LG Stylo 5 and let me know if you see it?

Thanks for your help with this! 📲

Re: Thumps up playlist not working

subdreamer — Tue, 05 May 2020 07:30:33 GMT

I have the same issue on my Samsung Galaxy Note8.

Re: Thumps up playlist not working

AlyssaPandora — Tue, 05 May 2020 13:29:37 GMT

Hi there, @subdreamer. 👋

A small change was made to your account to help with this.

Could you try refreshing the app on your Samsung Galaxy Note 8?

Let me know if you're able to see your restored Thumbprint Radio station. 🎧

Re: Thumps up playlist not working

subdreamer — Wed, 06 May 2020 00:26:39 GMT

Thank you! That fixed it. I am not sure why it wasn't working.

Re: Thumbprint station no longer available

Guardian — Wed, 06 May 2020 11:49:59 GMT

I have the same issue. It **ahem**.

Re: Thumps up playlist not working

AlyssaPandora — Wed, 06 May 2020 15:36:40 GMT

Nice, @subdreamer.

Thanks for letting me know. Happy listening! 👍

Re: Thumbprint station no longer available

AlyssaPandora — Wed, 06 May 2020 15:38:28 GMT

Hi, @Guardian. 👋

This issue should be resolved with your Pandora account.

Would you mind refreshing the app?

Let me know if you still have trouble. 🎶

Re: Thumbprint station no longer available

Durr — Thu, 07 May 2020 00:22:55 GMT

I'm having the same issue - it says my thumbprint station no longer exists

Re: Thumbprint station no longer available

AlyssaPandora — Thu, 07 May 2020 12:41:50 GMT

Hi there, @Durr. 👋

Thanks for letting me know.

Please try refreshing the app on your device, and let me know if you continue to have trouble with your Thumbprint Radio station.

Appreciate your patience! 🎧