post Rotating phone causes screen view to lock in Android

Rotating phone causes screen view to lock

GabeTheFirst — Thu, 26 Nov 2020 19:04:10 GMT

Whenever I'm using the pandora app, if I rotate my phone, then turn it back vertical, the app will go into a square at the top of my screen, and now it even messes up the player controls half of the time. I mean it's not that annoying, I can still use the notification controls or restart the app, but it's still annoying when I accidentally rotate. It still works on landscape all of the time though.

Moderator Edit: Edited title for clarity

Re: Rotation

AdamPandora — Thu, 26 Nov 2020 16:36:18 GMT

@GabeTheFirst Would it be possible to send us a screen shot/screen-recording of what you are seeing?

Thanks for working with us on this. 🤝

Re: Rotation

GabeTheFirst — Thu, 26 Nov 2020 17:51:00 GMT

here's a screenshot

Re: Rotation

AdamPandora — Thu, 26 Nov 2020 18:55:01 GMT

Thanks for sending that over, @GabeTheFirst.

I recommend running through the troubleshooting steps listed here: Troubleshooting for Android Devices

If you continue to experience issues with this, I'd like to report your issue to our engineering team.

Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Does this only happen when an ad is playing? Or is this reproducible at any time?

Let me know what you can find out.

Re: Rotation

GabeTheFirst — Thu, 26 Nov 2020 19:01:02 GMT

It is reporduceable all of the time. It's a sprint lg g8 thinq, with android 10, build number is QKQ1.190929.002, sequrity patch level is October 1st 2020, and the pandora version is, 2010.1? Is that what you needed?

Re: Rotation

AdamPandora — Thu, 26 Nov 2020 19:17:37 GMT

@GabeTheFirst I have created a ticket with our engineering team, and provided them with your information.

Thank you for your patience as they take the time to further investigate this. 🤝

Re: Rotation

GabeTheFirst — Thu, 26 Nov 2020 19:20:11 GMT

Thank you

Re: Rotation

AdamPandora — Thu, 26 Nov 2020 19:22:13 GMT

Always happy to help! @GabeTheFirst

Can't Swipe to Previously-Played When Horizontal

Chep — Mon, 30 Nov 2020 19:41:06 GMT

Pandora on Android can't swipe back to previously-played songs when the phone / app is in a horizontal format. Please fix this.

Re: Can't Swipe to Previously-Played When Horizontal

TannerPandora — Wed, 02 Dec 2020 23:30:43 GMT

Hi @Chep! Thanks for posting.

I moved your message from Feature Request to an existing post that sounds very similar to what you're experiencing: Rotating phone causes screen view to lock

I'd like to add your info to our ticket for this. Can you let me know the following:

Can you send over a bit more info about your device?

Model:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks!