post Re: "Help" Pandora Will No Longer Load On My Android in Android

"Help" Pandora Will No Longer Load On My Android

VMD — Wed, 08 Jan 2020 23:45:57 GMT

I've had my Pandora account since 2002. I had the mobile app loaded on my Android Samsung G7 for 2 yeasrs with no problems. I recently purchased a new vehicle and paired my Android to enjoy Pandora. It worked great for about 7 days, now I can't get Pandora to load in or out of my vehicle. I've installed and uninstalled, I've reset, turned my phone off, nothing. After installing the Pandora app, I try to load and all I get is a pulse of the "P". My account is good because I can access Pandora from my laptop.

Can someone please offer some troubleshooting assistance?

Thank you so much.

VMD

Re: "Help" Pandora Will No Longer Load On My Android

TannerPandora — Thu, 09 Jan 2020 16:16:01 GMT

Hi @VMD welcome to community! 🎧 Does the app every load or does it remain on the "P" and then finally close?

In the meantime, I'd recommend trying these steps:

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

Let me know how it goes!

Re: "Help" Pandora Will No Longer Load On My Android

kamesha1 — Sat, 11 Jan 2020 15:14:14 GMT

These steps did not work, the app is not working

Re: "Help" Pandora Will No Longer Load On My Android

ginagirlmycuda1 — Fri, 13 Mar 2020 04:10:41 GMT

please load pandora fpr me

Re: "Help" Pandora Will No Longer Load On My Android

AlyssaPandora — Fri, 13 Mar 2020 10:49:20 GMT

Hey there, @ginagirlmycuda1. 👋

Sorry to hear that you're having trouble listening.

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps from @TannerPandora's message here.

Let me know if this helps.

Re: "Help" Pandora Will No Longer Load On My Android

Savage0411 — Wed, 25 Mar 2020 03:53:08 GMT

Thanks, I read your reply and it solved my problem on my new S10+

Re: "Help" Pandora Will No Longer Load On My Android

AlyssaPandora — Wed, 25 Mar 2020 13:00:18 GMT

Hi there, @Savage0411. 👋

Welcome to the community!

Thanks so much for letting us know that @TannerPandora's suggestion helped with your issue. Sounds like you're back to listening.

Enjoy the tunes! 🎶

Re: "Help" Pandora Will No Longer Load On My Android

kjskinner — Wed, 13 May 2020 18:21:08 GMT

I have the exact same problem. About a week ago, Pandora stopped loading on my Android phone. I cleared data, uninstalled, reinstalled, still nothing. App starts, P starts pulsing, then nothing.

Re: "Help" Pandora Will No Longer Load On My Android

AlyssaPandora — Wed, 13 May 2020 19:22:15 GMT

Hey there, @kjskinner. 👋

Sorry to hear that you're having trouble with app loading when you launch it on your device.

Would you mind sharing more details about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Are you noticing any error messages? If so, what exactly does it say?

Let me know as I'd like to report this to engineering on your behalf.

Re: "Help" Pandora Will No Longer Load On My Android

kjskinner — Wed, 13 May 2020 20:44:58 GMT

Phone is Alcatel 5008R, Android 8.1.0, Build EXZ8UC80, Security patch April 5, 2020. I can't find Pandora version, but I downloaded from Play store a few days ago. Starting app, I get a pulsing P, then "Waiting for Connection. Try again? I mostly use Pandora on home WiFi, but my carrier is Cricket.

While I was finding that info., I left the phone on that "Waiting for connection" screen and after about thirty seconds, it gave me a login screen. I tried logging in, but wound up back at that "Waiting for connection" screen. And after resetting my password, it is not autofilling the PW, so I will have to reset that again.

Re: "Help" Pandora Will No Longer Load On My Android

kjskinner — Wed, 13 May 2020 22:27:17 GMT

Okay. Don't know if you did something on your end, but after resetting my password about a half dozen times, and restarting my phone, I seem to be back in business.

Re: "Help" Pandora Will No Longer Load On My Android

AlyssaPandora — Thu, 14 May 2020 14:02:15 GMT

@kjskinner I didn't make any changes from my end.

Thanks so much for letting me know that you're back in business. I'm sorry to hear that took resetting your password multiple times.

If you run into any additional issues, please don't hesitate to let me know. In the meantime, happy listening! 🎶

Re: "Help" Pandora Will No Longer Load On My Android

alanward — Sat, 21 Nov 2020 21:03:58 GMT

I go into apps and go to Pandora clear the data in storage and still.all I get is a pulsing p. I go back to apps and go to Pandora tap on storage and the data is back after I deleted it.

Re: "Help" Pandora Will No Longer Load On My Android

TannerPandora — Sat, 21 Nov 2020 21:22:20 GMT

Hi @alanward! Thanks for posting, sorry to hear those steps didn't help.

Can you tell me a little more about your device?

Model:
Android version (Settings > About Phone):
Pandora version:
- Since you can't open Pandora you should be able to find this with the following steps: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?

Let me know.

Re: "Help" Pandora Will No Longer Load On My Android

VegasBob — Thu, 26 Nov 2020 21:43:32 GMT

I'm having the same pulsating problem on my Samsung tablet. Works fine on my Samsung phone. I've tried all the fixes above but just pulssaates & waits for connection.

Re: "Help" Pandora Will No Longer Load On My Android

AdamPandora — Fri, 27 Nov 2020 13:15:46 GMT

@VegasBob To clarify, does a "waiting for connection" error message also appear when you attempt to load the app on your tablet?

If so, can you please send me a screenshot of that error message?

Thanks for working with me on this. 🤝

Re: "Help" Pandora Will No Longer Load On My Android

Maxfli58 — Mon, 01 Feb 2021 15:58:27 GMT

Have the same issue with my Samsung phone on Android 11. App fails to open and asks to CANCEL or RETRY. Sometimes I get an error code 3005. Tried the steps suggested but no luck. Have another Samsung phone (also Android 11), same version of Pandora but it works fine.

Re: "Help" Pandora Will No Longer Load On My Android

AlyssaPandora — Mon, 01 Feb 2021 19:49:40 GMT

Hi there, @Maxfli58. 👋

Thanks so much for writing in about this. Can you send over a bit more info about your device?

Model:
Carrier:
Android version: Android 11
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Appreciate your help with this. 🎧

Re: "Help" Pandora Will No Longer Load On My Android

MusicFan0145 — Sat, 10 Apr 2021 19:14:19 GMT

My new S20 FE won't let Panorama load for more than 3 sec.

The "P" pulsates then switches to my last music selection and then shuts down

How do I fix

Re: "Help" Pandora Will No Longer Load On My Android

AlyssaPandora — Mon, 12 Apr 2021 15:25:07 GMT

Hey, @MusicFan0145. 👋

Sorry to hear that you're having trouble with this.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

If you continue to have trouble after trying out those steps, please provide the following info:

Model: S20 FE
Carrier:
Android version:
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Feel free to let me know how it goes. 🎧