post Re: Free plus subscription in Android

Trouble Listening

Bwaller620 — Thu, 24 Dec 2020 18:19:47 GMT

My free subscription isn't working. How can I fix it

mod edit: changed title for clarity

AlyssaPandora — Thu, 24 Dec 2020 18:19:20 GMT

Sounds like you're having trouble listening. You should be able to listen to Pandora whether you have a free or paid account.

Could you tell me a bit more about what is happening?

Are you receiving any error messages? If so, what exactly does it say?

Let me know, and I can follow up with you. 🎧

Bwaller620 — Thu, 24 Dec 2020 18:51:01 GMT

Im having trouble with my free plus subscription. Can you please help me

AdamPandora — Sun, 27 Dec 2020 15:20:03 GMT

@Bwaller620 We're happy to help, but we'll need some additional information from you first.

Could you tell me a bit more about what you are running into trouble with?

Are you listening to Pandora on a computer or on a device?

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with us on this. 🤝