post Audio clipping in mobile networks in Android

Audio clipping in mobile networks

Sghill — Tue, 05 Jan 2021 17:32:24 GMT

Getting constant audio clipping on mobile data. Started around Jan. 1,

Problem doesn't occur on Wi-Fi network.

I setup a ping, and I'm not seeing data drops. Something with the Panorama app.

Also tried raising and lowering the audio quality to no effect. Appears to be a buffering size problem during streaming.

Re: Audio clipping in mobile networks

AlyssaPandora — Tue, 05 Jan 2021 18:56:21 GMT

Hi, @Sghill. 👋

Sorry to hear that you're having trouble streaming over cellular data.

Let's go ahead and try some troubleshooting to see if we can fix that by refreshing the connection.

Please try the following steps from your Android mobile phone:

Go to your Android Settings.
Tap on Network & Internet, then tap Data Usage off and back on.
Finally, confirm Mobile Data is toggled on.

If you continue to have trouble, feel free to run through the standard troubleshooting steps for Android devices here.

Let me know how it goes. 🎧

Re: Audio clipping in mobile networks

Sghill — Wed, 13 Jan 2021 11:43:53 GMT

These steps did not solve problem, but it went away after another day. I suspect the cell data network was having issues.

Re: Audio clipping in mobile networks

AlyssaPandora — Wed, 13 Jan 2021 19:31:31 GMT

@Sghill Thanks for the update. Glad to hear that you were able to get back to listening.

Feel free to let us know if anything else pops up. 🎧