post Can't listen to premium on android. in Android

Can't listen to premium on android.

geb — Fri, 08 Nov 2019 14:46:35 GMT

I have an annual premium subscription that I purchased directly from pandora. I can't access it on my android phone. When I install the app through google play, it prompts me to upgrade and requires payment. How can I access my current subscription on my phone?

Re: Can't listen to premium on android.

TannerPandora — Fri, 08 Nov 2019 20:32:24 GMT

Hi @geb thanks for posting to community!🎧

I do see that you've upgraded to Panodra Premium with the email address associated with your community account.

Since Pandora accounts follow the email address. Can you ensure that you're logged in with the same email address on your phone?

Let me know how it goes.

Re: Can't listen to premium on android.

Davis91 — Sun, 22 Mar 2020 21:13:15 GMT

This is happening to me it shows a charge to my credit card but it still askes me to upgrade I checked to make sure my email was correct and it is

Re: Can't listen to premium on android.

AlyssaPandora — Mon, 23 Mar 2020 12:10:35 GMT

Hey there, @Davis91. 👋

Thanks so much for letting us know about this.

Since this is account-related, a member from our User Support team has reached out to you via email to help with your subscription.

Please follow up with this individual via email in order to get back to listening along with the benefits of your Premium subscription.

Appreciate your patience during this process! 📬