post Re: Error code: 99001 when sharing playlist in Android

Error code: 99001 when sharing playlist

crystaljoybeal — Sat, 09 Nov 2019 18:05:23 GMT

My friend shard a playlist and I cannot access it. On the web browser it goes to a playlist with no songs no names and in the app on my phone it gives me error code 99001. I have updated the app and it still doesn't work

Crystal

mod edit: changing title for clarity

Re: Error code: 99001 when sharing playlist

TannerPandora — Sat, 09 Nov 2019 18:14:27 GMT

Hi @crystaljoybeal sorry for the trouble. Can you let me know the name of the playlist your friend shared with you?

Also, can you ensure that both your Pandora profile's are set to public and try again.

Re: Error code: 99001 when sharing playlist

Whitaker227 — Mon, 18 Nov 2019 18:29:38 GMT

I'm having the same issue.

Re: Error code: 99001 when sharing playlist

Menej — Fri, 20 Nov 2020 03:55:57 GMT

I have the same thing but I am not receiving or sharing.

Re: Error code: 99001 when sharing playlist

AdamPandora — Fri, 20 Nov 2020 13:29:16 GMT

@Menej Can you please do me a favor and send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Re: Error code: 99001 when sharing playlist

MrsAlves2020 — Thu, 26 Nov 2020 00:21:16 GMT

I'm have the same issue? Was this ever resolved?

Re: Error code: 99001 when sharing playlist

AdamPandora — Thu, 26 Nov 2020 16:24:13 GMT

@MrsAlves2020 While the initial report was resolved, our engineers are aware that some listeners have started to see it pop up again.

I have added your information to the ticket we have open with them.

Thanks for your patience as they continue to look into this. 🤝

Re: Error code: 99001 when sharing playlist

wisecatlady — Sat, 28 Nov 2020 17:29:57 GMT

I am also having this pop up every time I open pandora and every time I thumb up a song. I have not received or shared a playlist.

Re: Error code: 99001 when sharing playlist

AlyssaPandora — Sat, 28 Nov 2020 19:41:47 GMT

Hey, @wisecatlady. 👋

Thanks so much for letting us know about your experience.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. Could you try out these steps on your Android device?

Let me know if this helps with the error message you're seeing. 🎧

Re: Error code: 99001 when sharing playlist

Lennfender — Sun, 06 Dec 2020 14:27:45 GMT

Me to

Re: Error code: 99001 when sharing playlist

AdamPandora — Sun, 06 Dec 2020 15:43:00 GMT

@Lennfender I’ve enabled a trace on your Pandora account to help us better understand what’s happening. Could you try out these steps on your Android device?

If you continue to run into issues with this, please send me a screenshot of the error message you are seeing.

Thanks for working with me on this. 🤝

Re: Error code: 99001 when sharing playlist

JDWolfe — Tue, 08 Dec 2020 03:04:52 GMT

"Clear Data" got rid of the error message.

Thank you.

Re: Error code: 99001 when sharing playlist

AlyssaPandora — Wed, 09 Dec 2020 15:46:16 GMT

@JDWolfe Thanks for letting us know. Glad to hear those issues helped with the issue you were experiencing. Happy listening! 🎧

99001

Yaerdmeh — Sun, 20 Dec 2020 13:21:11 GMT

99001

Re: 99001

AdamPandora — Sun, 20 Dec 2020 13:23:50 GMT

@Yaerdmeh If you are receiving the 99001 error message, can you please try signing out of the app, and signing back in?

Let me know if this helps.

Re: 99001

Charlie420 — Tue, 22 Dec 2020 13:26:23 GMT

Didn't work still getting the message very annoying please help.

How do I make it stop, it literally pops up every two songs it's driving me crazy. I think it's time to switch.

Re: 99001

AlyssaPandora — Tue, 22 Dec 2020 17:01:12 GMT

Hi there, @Charlie420. 👋

Sorry to hear that you're running into this error message during your listening sessions.

It sounds like you tried signing out / in and it wasn't helpful. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps. I hope this helps. Feel free to let me know how it goes.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.