post Re: Trouble shooting in Android

Missing Content after Clearing App Data

Jennyp — Tue, 23 Mar 2021 13:14:58 GMT

My session timed out and went through the troubleshooting process to get back in. And now all my playlists have been deleted. How do I recover them. I've been using pandora for way too long to try and re-download everything. Help?!

mod edit: changed title for clarity

Re: Trouble shooting

Zf — Sun, 21 Mar 2021 14:49:53 GMT

This is so great but it's not I cleared my app data made me reset my pass and all my liked songs are gone so that's **ahem** cool. So I have to start over like I never had an account before.

Re: How do i recover deleted playlists?

AlyssaPandora — Mon, 22 Mar 2021 18:27:56 GMT

Hi there, @Jennyp. 👋

Sounds like you're having trouble with your playlists.

I've gone ahead and escalated your issue to our User Support team. Someone has already reached out to you via email (the one associated with your Pandora account) to help with your playlists.

If you don't see the email yet, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience during this process. 🎧

Re: Trouble shooting

AlyssaPandora — Tue, 23 Mar 2021 13:41:58 GMT

Hey, @Zf. 👋

I moved your post over to this existing thread: Missing Content after Clearing App Data

Your issue has been escalated to our User Support team. Someone will reach out to you via email to offer further assistance. If you don't see the email yet, please check your spam / junk folder.

Appreciate you letting us know about this. 🎧