post Re: Loss of connection before song ends in Android

Loss of connection before song ends

Shammye — Tue, 13 Apr 2021 15:33:16 GMT

Anyone else have this problem?

Re: Loss of connection before song ends

AdamPandora — Tue, 13 Apr 2021 18:42:05 GMT

@Shammye Could you tell me a bit more about what is happening?

What exactly do you mean by loss of connection?
Does the app crash and completely exit back to your home screen before a song finishes?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Loss of connection before song ends

Shammye — Tue, 13 Apr 2021 20:07:38 GMT

The music stops and eye have to play the next song. It stops 2/3 of the way eye doit it again. It wont finish the original song. No errors shown. Nothin unusual on the screen e

Re: Loss of connection before song ends

AlyssaPandora — Wed, 14 Apr 2021 14:37:21 GMT

Hi there, @Shammye. 👋

Sorry to hear that you're having trouble listening.

While I have a trace enabled on your Pandora account, would you mind running through the standard Android steps? You can find the troubleshooting steps here: Android Troubleshooting

If you continue to have trouble with this, could you share more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Are you connected to Wi-Fi or cellular data when this is happening?

Hope this helps. Let us know how it goes. 🎧