Android: Playlist Plays but No Sound

victor757 — Mon, 26 Apr 2021 14:23:58 GMT

playlist plays but no sound on s 21 5g

mod edit: changed title for clarity

Re: s 21 5g

AlyssaPandora — Mon, 26 Apr 2021 14:23:17 GMT

Hi there, @victor757. 👋

Sorry to hear that you're having trouble listening.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. You can find those steps here: Android Troubleshooting

If you continue to have trouble, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model: Samsung Galaxy S21 Ultra 5G
Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have any error messages popped up? If so, what exactly does it say?

Let me know. 🎧

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Android: Playlist Plays but No Sound

Re: s 21 5g