post Re: Launching Thumbprint Radio Causes App to Crash in Android

Launching Thumbprint Radio Causes App to Crash

Kbrat — Mon, 07 Jun 2021 14:36:59 GMT

Everything else seems to work fine, playlists, stations, my downloads all play no problem but when I try to start my thumbprint radio it crashes the app. When it reloads it starts wherever I was when I tried to open thumbprint radio.

mod edit: changed title for clarity

Re: Pandora premium thumbprint radio crashing

AlyssaPandora — Mon, 07 Jun 2021 14:34:15 GMT

Hi there, @Kbrat. 👋

Thanks for letting us know about this.

Do any error messages pop up before or after the app crashes?

Have you tried out the standard troubleshooting steps? If not, I would recommend running through these steps while I have a trace enabled on your Pandora account: Android Troubleshooting

Let me know how it goes. 🎧

Re: Pandora premium thumbprint radio crashing

Kbrat — Mon, 07 Jun 2021 16:54:02 GMT

I don't think there have been any messages through the app itself but after the app crashes I get the "unfortunately Pandora keeps stopping" or whatever message android usually gives when an app crashes. But I would only get that message after trying to reopen it like 2 or 3 times. Otherwise it would just return me to my home screen as soon as I pushed thumbprint radio, then when I reopened the app it would return to whatever playlist I was listening to before.

I haven't tried the troubleshooting I will now.

Re: Launching Thumbprint Radio Causes App to Crash

AlyssaPandora — Mon, 07 Jun 2021 18:37:26 GMT

Sounds good, @Kbrat. 👍

Feel free to let me know how the troubleshooting steps go.

If you continue to experience this issue after troubleshooting, I can report it over to our engineers. I would need the following details about your device in order to report this accurately:

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Are you connected to Wi-Fi or cellular data when this is happening?

Hope this helps. Thanks for sticking with me on this. 🎧