post Re: Android: Profile tab doesn't load in Android

Android: Profile tab doesn't load

missbelle05 — Wed, 08 Sep 2021 13:41:58 GMT

Since my last update on my phone I can't follow other friends on pandora. I have tried deleting and re-downloading it. Signing out and signing back in. It just throws an error up each time like profile cannot be accessed and that's literally anybody, In fact I can't even see who I'm following or who's following me

Moderator Edit: Edited title for clarity

Re: Android: Profile tab doesn't load

AdamPandora — Wed, 08 Sep 2021 13:44:03 GMT

@missbelle05 I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to run into issues with this, I'd like to report your feedback to our engineering team.

Can you please grab a screenshot of the error message you are seeing?

Additionally, can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Re: Android: Profile tab doesn't load

missbelle05 — Sun, 12 Sep 2021 15:58:39 GMT

the error that I get

Re: Android: Profile tab doesn't load

missbelle05 — Sun, 12 Sep 2021 15:59:19 GMT

the version I have

Re: Android: Profile tab doesn't load

missbelle05 — Sun, 12 Sep 2021 16:00:15 GMT

I've tried it connected to WiFi and then just on mobile data and it's the same result

Re: Android: Profile tab doesn't load

AlyssaPandora — Tue, 14 Sep 2021 14:03:40 GMT

Hey, @missbelle05. 👋

Thanks so much for posting the screenshots and for reporting this. I've shared this information on an internal ticket with our engineering team so they can investigate further.

We appreciate your patience during this process. 🎧