post Re: When I hit "play" button nothing happens in Android

Android: Play Button Doesn't Play / Work

daisymae73 — Tue, 19 Oct 2021 14:32:06 GMT

I am having the same issue on my android app... going to try to force stop my app to see if that clears this up.

mod edit: changed title for clarity

Re: When I hit "play" button nothing happens

daisymae73 — Mon, 18 Oct 2021 19:11:44 GMT

And no, forced stop, cleared cache and cleared data... still not working.

Re: Android: Play Button Doesn't Play / Work

AlyssaPandora — Tue, 19 Oct 2021 14:32:43 GMT

Hey, @daisymae73. 👋

Sorry to hear those steps didn't help. To keep the community organized, I moved your post over to a separate thread in the Android space.

In the meantime, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Are you connected to Wi-Fi or cellular data when this is happening?
Have any error messages popped up when you attempt to listen to Pandora?

Let me know. 🎧

Re: Android: Play Button Doesn't Play / Work

Digitalhubris — Thu, 21 Apr 2022 03:15:27 GMT

I too am having this problem.

Model: Samsung S21

Carrier: At&T

Android version (Settings > About Phone): 12

Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 2201.1

Are you connected to Wi-Fi or cellular data when this is happening? Wi-Fi

Have any error messages popped up when you attempt to listen to Pandora? No. I can scroll on the pages, click the search button, etc. Just the play button doesn't work

Re: Android: Play Button Doesn't Play / Work

AlyssaPandora — Thu, 21 Apr 2022 17:30:37 GMT

Hi there, @Digitalhubris. 👋

Sorry to hear that you're having trouble as well. I appreciate you taking the time to share you device information - it's very helpful in case we need to share this with our engineering team.

Have you tried running through the standard troubleshooting steps yet?

If not, I would recommend clearing the app data to see if this helps resolve the issue. You can find those steps here: Android Troubleshooting

Let me know. 🎧