Android: Songs Skip Through Rapidly with Earbuds

Kellyr7228 — Tue, 02 Nov 2021 18:53:45 GMT

Whenever I am using my earbuds it rapidly skips through songs and will not play anything. I have uninstalled and re-installed the app, restarted my phone, signed out and signed back in and no change. This happened at home, ehile I'm out and about and at work so I don't thinks its a connection problem.

mod edit: changed title for clarity

Re: Android: Songs Skip Through Rapidly with Earbuds

AlyssaPandora — Tue, 02 Nov 2021 18:54:11 GMT

Hey, @Kellyr7228. 👋

Thanks for reporting this issue, and sorry to hear about the rapid skipping.

I do see that you reinstalled Pandora recently. I would also recommend clearing your app data to see if this helps resolve the skipping. You can find those steps here: Android Troubleshooting

If the issue persists after running through those steps, I'd like to report your experience to our engineering team. Can you send over a bit more info about your device?

Model of Phone + Earbuds:
Carrier:
Android version (Settings > About Phone):
Pandora version:
- Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
Are you connected to Wi-Fi or cellular data when this is happening?
Have any error messages popped up? If so what exactly do they say?
Does this happen when you're not using your earbuds?

Thanks for your help with this. 🎧

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Android: Songs Skip Through Rapidly with Earbuds

Re: Android: Songs Skip Through Rapidly with Earbuds