post Android: Can't Edit Thumbs - "Technical Difficulties" Error in Android

Android: Can't Edit Thumbs - "Technical Difficulties" Error

rplst8 — Thu, 06 Jul 2023 15:03:03 GMT

Recently I've noticed that when I'm using Pandora on my Android device the thumbs up and down functions do not work correctly. The scenario is as follows. If I play a station and wait for a couple of songs to play and finish, and then go back in the history and modify the thumbs up/down for older songs, I will sometimes get an error that says "We're having unexpected technical difficulties." Repeated thumbs up on the same song will eventually set or clear the thumbs up, however it affects the thumbs up status for other songs!

mod edit: changed title for clarity

Re: Unable to Edit Thumbs "Technical Difficulties" Error

AlyssaPandora — Thu, 25 Nov 2021 14:41:32 GMT

Hi there, @rplst8. 👋

Thanks for reporting this issue.

I've enabled a trace on your Pandora account. Feel free to try running through the basic steps which includes clearing your Pandora app data here: Android Troubleshooting

I'd like to share this with our Android engineers. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this! 🎧

Re: Unable to Edit Thumbs "Technical Difficulties" Error

rplst8 — Fri, 26 Nov 2021 03:52:50 GMT

Alyssa,

I reset the app by clearing all the data and cache and the uninstalled and reinstalled the app.

After I saw your message, I created a station based on "Rock you like a Hurricane" by Scorpions. I let a few songs play, then scrolled back in history and thumbs upped "Rock and Roll Ain't Noise Pollution" but the "thumb" didn't "stick". I went back one more in history and thumbs upped "Dance the Night Away". Same result. I clicked thumbs up on "Rock and Roll Ain't Noise Pollution" one more time then went back to "Now Playing" and it had a thumbs up set in a song by Firehouse.

I then disconnected from my Chromecast, and came here to respond. When I went back to the app, the Firehouse song no longer had a thumbs up, but the other two songs did.

Motorola Z4, Android 10, Verizon, Pandora version 2110.1

I'm on wifi at home when I've noticed it happen, usually connected to Chromecast. However, once a station does it, it continues after disconnecting.

Re: Unable to Edit Thumbs "Technical Difficulties" Error

AlyssaPandora — Fri, 26 Nov 2021 12:53:17 GMT

This is really helpful, @rplst8. Thanks for providing those details. I've gone ahead and shared this info with our engineering team on an internal ticket. We appreciate your patience while they look into this. 🎧

Re: Unable to Edit Thumbs "Technical Difficulties" Error

Jessica1 — Thu, 19 May 2022 23:57:33 GMT

"Unexpected technical difficulties" has been happening when I try to edit thumbs in the app for years

An unexpected error occured

Jessica1 — Tue, 04 Jul 2023 18:35:16 GMT

I've been getting "an unexpected error occured" error messages for years now when I try to edit thumbs on the android app. Is this ever going to get fixed?