post Re: Shuffle Won't Stop / Turn Off in Android

Shuffle Won't Stop / Turn Off

mayadg — Tue, 01 Sep 2020 14:05:01 GMT

My pandora was downloaded on my Samsung galaxy note 9, and I can not stop or turn off shuffle. Please help

mod edit: changed title for clarity

Re: Shuffling

AlyssaPandora — Tue, 01 Sep 2020 14:04:11 GMT

Hey there, @mayadg. 👋

Sorry to hear that you're having trouble with your shuffle feature.

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here. The trace is helpful - in case we need to report this over to engineering.

Let me know how it goes! 🎧

Re: Shuffle Won't Stop / Turn Off

OctoberScorpion — Fri, 26 Nov 2021 18:01:08 GMT

I'm having the same trouble, shuffle stays on

Re: Shuffle Won't Stop / Turn Off

AdamPandora — Fri, 26 Nov 2021 18:41:28 GMT

@OctoberScorpion You should be able to exit Shuffle Mode once a new station is selected to play.

Can you please do me a favor and send a screenshot of the now playing screen after you select a new station to play?

Thanks for working with me on this. 🤝

Re: Shuffle Won't Stop / Turn Off

OctoberScorpion — Sat, 27 Nov 2021 10:34:25 GMT

Changing stations turned off shuffle, this right after I changed to my Doja
station next song on same station,,,thank you very much

Re: Shuffle Won't Stop / Turn Off

AdamPandora — Sat, 27 Nov 2021 12:39:49 GMT

Glad to hear that helped, @OctoberScorpion.

Enjoy the music!