post Re: Collected songs are gone after resubscribing in Android

Android: Songs missing from My Collection

Allypoo — Wed, 01 Dec 2021 14:27:18 GMT

i had a lottt of songs collected, i renewed my $10 subscription and now gone

Moderator Edit: Edited title for clarity

Re: Collected songs gone

AdamPandora — Tue, 23 Nov 2021 12:24:24 GMT

@Allypoo I checked on my end, and it looks like your collected songs are still visible when accessing your account on web:

It may help to sign out of your account, and then sign back in to ensure you are logged into the correct account.

If that still doesn't resolve the issue, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

Let me know how it goes.

Re: Collected songs gone

ivan9329 — Mon, 29 Nov 2021 21:42:05 GMT

I am having the same issue. My account on my PC shows all my songs collected but not on my android device. I tried the troubleshooting for Android Devices suggested above but it did not work. Any other suggestions?

Re: Collected songs gone

AdamPandora — Tue, 30 Nov 2021 12:33:09 GMT

@ivan9329 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If you continue to run into issues, can you please send over a screenshot of what you are seeing when you sort your collection by Songs?

Thanks for working with me on this. 🤝

Re: Collected songs are gone after resubscribing

ivan9329 — Tue, 30 Nov 2021 17:05:26 GMT

It did not work. Here are the screenshots of the only 12 songs I am seeing.

Re: Collected songs are gone after resubscribing

AdamPandora — Tue, 30 Nov 2021 17:48:53 GMT

@ivan9329 I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Re: Collected songs are gone after resubscribing

ivan9329 — Tue, 30 Nov 2021 20:21:54 GMT

LG Stylo 6

Cricket Wireless

Android Version 10 (Q730AM10p)

Build Number QKQ1.200213.002

Pandora Version: 2110.1

I get the same issue whether I am on Wifi or cellular data. It seemed to have happened after I renewed my $10 subscription.

Re: Collected songs are gone after resubscribing

AdamPandora — Wed, 01 Dec 2021 14:26:52 GMT

Thanks for following up with those details, @ivan9329.

I've added your feedback to the ticket we currently have open with the engineers who are looking into this.

Thanks for your patience in the meantime!