post Re: Can not share to Instagram. in Android

Can not share to Instagram.

Ardent_Fae — Thu, 05 Dec 2019 01:40:47 GMT

When I try to share to instagram, literally nothing happens. I know this is a new feature, but I have never been able to get it to work. I can share to snapchat and messages and WhatsApp no problem. Am I the only one experiencing this issue?

Re: Can not share to Instagram.

AlyssaPandora — Thu, 05 Dec 2019 15:52:32 GMT

Hey, @Ardent_Fae.

Thanks for pointing this out, and sorry to hear that.

If you haven't already, you can also find out more about how to share to Instagram here.

I'd recommend making sure that both Instagram and Pandora are installed and up-to-date on your mobile phone, and then try opening Pandora and sharing the content again.

If that doesn't work, could you tell me a bit more about your mobile device? Please provide:

Device & Generation: (e.g. iPhone X, etc.)
Carrier:
Firmware or Android Version (for iOS: Settings > General > About > Version; for Android: Settings > About Phone)
Pandora version: (Pandora > Settings & scroll to the bottom of the screen)

I look forward to hearing back!

Re: Can not share to Instagram.

Ardent_Fae — Thu, 05 Dec 2019 22:47:04 GMT

Hey @AlyssaPandora

Both Instagram and Pandora apps are up to date.

Device: Samsung Galaxy S7

Carrier: Verizon

Android version: Android 8.0.0

Samsung version: Samsung 9.0

Pandora version: 1911.2 /Tuner 1911.2RC5

Thank you!

Re: Can not share to Instagram.

AlyssaPandora — Mon, 09 Dec 2019 19:21:52 GMT

@Ardent_Fae Thanks so much for passing along this info.

I've reported your issue over to our engineering team as a few other listeners have been experiencing a similar issue.

They're looking into this ASAP! Your patience is appreciated while they work on this.

Re: Can not share to Instagram.

Evaaaahh — Sun, 15 Dec 2019 16:03:56 GMT

I'm having the same issue. Nothing happens when it used to be easy to share. I've cleared the cache for both apps yet still nothing. Has anyone resolved this?

Re: Can not share to Instagram.

AlyssaPandora — Sun, 15 Dec 2019 16:51:40 GMT

Hi, @Evaaaahh.

Sounds like you're run through the troubleshooting steps already.

Please provide:

Device & Generation: (e.g. iPhone X, etc.)
Carrier:
Firmware or Android Version (for iOS: Settings > General > About > Version; for Android: Settings > About Phone)
Pandora version: (Pandora > Settings & scroll to the bottom of the screen)

Let me know.