post Re: Android: Unable to Locate Widget on Galaxy Flip Android 12 in Android

Android: Unable to Locate Widget on Galaxy Flip Android 12

whBigFlip — Mon, 17 Jan 2022 15:31:30 GMT

I have one of the new Samsung Galaxy Flip 3 phones. Recently my phone updated the operating system to Android version 12. Since then the widget I had been using to control Pandora has disappeared. I believe this was on purpose, as now the only widgets that are available for audio are Pulsar, YouTube Music, and Google Music. Do you know what I need to do to be able to control Pandora from the cover screen again?

mod edit: changed title for clarity

Re: Galaxy Flip 3 cover screen no longer supports Pandora widget

AlyssaPandora — Mon, 17 Jan 2022 15:30:44 GMT

Hey, @whBigFlip. 👋

Nice to see you around the community space.

Something to note, widgets will disappear and become inoperable if installed to the SD card. You will need to keep the app installed to the phone's local memory and the widget should work fine.

Could you check this setting? Let me know what you find. 🎧

Re: Galaxy Flip 3 cover screen no longer supports Pandora widget

whBigFlip — Mon, 17 Jan 2022 16:06:54 GMT

Hi Alyssa,
The Flip 3 does not accept an SD card, so Pandora has to be installed locally along with all other applications.

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

AlyssaPandora — Mon, 17 Jan 2022 16:11:47 GMT

Thanks for getting back to me with that information, @whBigFlip.

I'd like to report your issue to our engineering team so that they can investigate. Can you send over a bit more info about your device?

Model: Samsung Galaxy Flip 3
Carrier:
Android version: Android 12
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Let me know and I can pass along this info on your behalf. Thanks for your help with this. 🎧

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

whBigFlip — Mon, 17 Jan 2022 16:25:54 GMT

Hope this works for you...

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

AlyssaPandora — Mon, 17 Jan 2022 16:36:28 GMT

@whBigFlip Sounds you like you're trying to add a screenshot. Unfortunately, it didn't pop up.

If you click on the camera icon, you should be able to post it.

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

whBigFlip — Mon, 24 Jan 2022 13:59:20 GMT

Thought I posted a reply, but not seeing it listed, so sending again.

Model: Samsung Galaxy Flip 3
Carrier: Verizon
Android version: Android 12
Build number: SP1A.210812.016.F711USQS2BULB
Android Security Patch Level: January 1, 2022
Pandora version: 2112.1 (ANDROID-TUNER 21121009)

Thanks for looking into this issue!

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

AlyssaPandora — Mon, 24 Jan 2022 20:09:59 GMT

@whBigFlip Thanks for providing your device details.

Could you check lock screen setting to see if your widget has music enabled? This may have turned off when your phone updated to Android 12.

Go to Settings > Lock Screen > Widgets has Music Enabled

You may also be able to use these steps to check your cover screen settings here.

Let me know. 🎧

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

whBigFlip — Mon, 24 Jan 2022 20:22:50 GMT

Yes, Music widget in the Lock Screen settings is enabled. I can be playing Pandora, close the phone, music is still playing, tap the small Cover Screen, swipe to Music widget, and it will say "No music playing", and yet Pandora is playing. If I open the phone, the Lock Screen will do the same thing, show "No music playing".

In case it matters, if I'm listening with bluetooth headphones, the headphone controls will work as expected to pause, play, or skip.

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

AlyssaPandora — Tue, 25 Jan 2022 20:22:44 GMT

@whBigFlip Thank you for your help during this process. I will add this information to an internal ticket we have open with our engineering team so that they can review it. We appreciate your patience. 🎧

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

ZIG — Sat, 05 Feb 2022 15:58:31 GMT

Make sure both "App Notifications" and "App icon badges" are enabled for Pandora.

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

whBigFlip — Sat, 05 Feb 2022 17:21:36 GMT

Yes, that worked! I turn off a lot of notifications, so when I turned that back on the widget showed up on the lock screen. I couldn't find the "App icon badges" setting, but it seems to be working.

Thanks!!

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

AlyssaPandora — Sun, 06 Feb 2022 16:31:58 GMT

Awesome, @whBigFlip! So glad to hear those steps @ZIG provided helped.

Feel free to post if you notice anything else. Happy listening! 🎧

Re: Android: Unable to Locate Widget on Galaxy Flip Android 12

ZIG — Mon, 07 Feb 2022 20:47:45 GMT

So glad to hear it! I have the same phone and when my Pandora disappeared from the cover screen all of a sudden I just had to figure it out 🙂 Thanks for the follow up!