Android: Music Lags + App Doesn't Load

Tootsierhinohum — Wed, 09 Mar 2022 21:03:36 GMT

What is going on with pandoras lagging music? Open it up in the am for a hike, nothing. Screen sits there. Uninstall/ install, same problem. Very irritating. Thought I was going to have to Uninstall again 2 hours later

mod edit: changed title for clarity

Re: Android: Music Lags + App Doesn't Load

AlyssaPandora — Wed, 09 Mar 2022 21:03:57 GMT

Hey, @Tootsierhinohum. 👋

Sorry to hear about the app issues during your hike. Could you try refreshing the app by clearing the app data to see if that helps?

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

If you still notice the lagging and the app not loading when you attempt to listen, would you mind sharing more about your device? I can share your feedback + experience with our Android engineers.

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. Thanks for your help with this. 🎧

post Android: Music Lags + App Doesn't Load in Android

Android: Music Lags + App Doesn't Load

Re: Android: Music Lags + App Doesn't Load