post Re: Can’t use the app once it’s connected to my car in Automotive

Pandora 'Accessory Mode' via Bluetooth Only

jladams19 — Wed, 14 Oct 2020 00:26:25 GMT

How can I get out of the pandora accessory mode on my phone so I can listen to pandora via Bluetooth. My car has the app but I can’t control the stations or anything so I don’t want to use that

mod edit: changing title for clarity

Re: Pandora Accessory Mode

TannerPandora — Thu, 27 Aug 2020 15:27:27 GMT

Hi @jladams19, thanks for posting.

Could you let me know the following:

What is the make, model and year of your vehicle?
If you have an aftermarket stereo, what is the make and model of that device?
What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
How is your smartphone currently connected to your car?
Is your vehicle equipped with Android Auto or Apple CarPlay?

Thanks!

Re: Pandora Accessory Mode

jladams19 — Wed, 02 Sep 2020 18:25:43 GMT

1. 2014 Honda Accord Ex

2. I do not have an aftermarket stereo, this is what came with the car.

3. iPhone XS Max, version 2008.1

4. Connected through b/t

5. No it does not.

Hope this helps

Re: Pandora Accessory Mode

TannerPandora — Wed, 02 Sep 2020 18:36:40 GMT

Thanks for the info @jladams19!

Super odd that the Accessory Mode comes on while you are only connected via Bluetooth. I've enabled a trace on your account to help us better understand what is happening.

The next time you're in your car, can you do me a favor and take a screenshot of the Accessory Mode screen when it comes up.

Thanks for the help!

Use your mobile device only when conditions allow and as permitted by applicable law.

Re: Pandora Accessory Mode

jladams19 — Sat, 05 Sep 2020 13:13:06 GMT

Re: Pandora Accessory Mode

TannerPandora — Fri, 11 Sep 2020 18:00:42 GMT

Hi @jladams19 - thanks for posting the screenshot.

I've reached out via private message, when you get a chance please take a look for next steps.

Thanks!

Re: Pandora Accessory Mode

Jess0098 — Sun, 27 Sep 2020 04:38:24 GMT

Why do this in a private message when I have the same problem... the whole point of this is to help others with the same issues. How do I fix this???

Re: Pandora Accessory Mode

yaddie — Fri, 09 Oct 2020 17:26:07 GMT

I have the same problem. Can you please advice

Re: Pandora Accessory Mode

TannerPandora — Fri, 09 Oct 2020 18:26:46 GMT

Hi @Jess0098 and @yaddie! Thanks for posting to community.

Just wanted to confirm, the Accessory Screen appears for you when connected via Bluetooth, however, you are not connected to PandoraLink or CarPlay in your vehicle?

Re: Pandora Accessory Mode

bizzyziggy — Mon, 12 Oct 2020 04:55:05 GMT

Yes, I also get his screen. Not when using Bluetooth, but when connected by USB cable. I like to charge my phone while driving. It's an iPhone 11 Max Pro with the latest App.

This also happened when using my previous phone and connected by USB cable.

It's annoying as you cannot get to the App to choose what you want without unplugging the phone.

I can't believe in all this time that it has not been addressed and corrected.

Re: Pandora Accessory Mode

AdamPandora — Mon, 12 Oct 2020 11:21:33 GMT

@bizzyziggy I am going to have someone from our Automotive team contact you privately via email to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Re: Pandora Accessory Mode

Katgautsche — Tue, 13 Oct 2020 23:40:51 GMT

I also just started having this same issue, can you help??

Re: Pandora Accessory Mode

TannerPandora — Wed, 14 Oct 2020 00:15:45 GMT

Hi @Katgautsche! Thanks for posting.

Just wanted to confirm this is happening via bluetooth only and not connected to CarPlay/Android Auto or Pandora Link in your vehicle with a USB connection.

If you're connected via USB to any of the above, the Pandora controls will default to your car's head unit when connected to your phone. Unfortunately, there is not currently a way to turn this off.

If you prefer to control Pandora from your mobile device you'll want to use a standard Bluetooth or aux connection*.

You can find a feature request to disable this option here. Feel free to give it a vote.

Let me know.

*Use your mobile device only when conditions allow and as permitted by applicable law.

Re: Pandora Accessory Mode

Katgautsche — Wed, 14 Oct 2020 00:18:37 GMT

Yes it just started happening and I’m connected via Bluetooth like always but now I get that black accessory screen and it won’t let me play music at all

Re: Pandora Accessory Mode

TannerPandora — Wed, 14 Oct 2020 00:24:30 GMT

Thanks for confirming @Katgautsche.

Can you tell me the make and model of your phone, along with the Pandora version? If you need help finding that info, let me know.

Thanks!

Re: Pandora Accessory Mode

Katgautsche — Wed, 14 Oct 2020 00:27:36 GMT

2014 Honda Accord, iPhone 11 Pro Max and I don’t know how to look to see which Pandora version I’m using...

Re: Pandora Accessory Mode

TannerPandora — Wed, 14 Oct 2020 00:30:16 GMT

You can find the Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thank you @Katgautsche 🎃

Re: Pandora Accessory Mode

Katgautsche — Wed, 14 Oct 2020 01:10:22 GMT

Version 2009.2

Re: Pandora Accessory Mode

TannerPandora — Thu, 15 Oct 2020 18:18:27 GMT

Hi @Katgautsche! I've been chatting with an engineer about your case.

We'd like to make a small change to your account and see if this will help with the accessory mode via bluetooth. There is no guarantee that this work, however, we'd like to try and get your feedback on it.

Let me know if you're interested.

Re: Pandora Accessory Mode

Katgautsche — Thu, 15 Oct 2020 19:11:27 GMT

Yes I’d like to get the issue resolved