post Re: SDL "Waiting for Connection" 'feature' in Automotive

SDL "Waiting for Connection" 'feature'

WilKo — Tue, 20 Oct 2020 23:08:42 GMT

Since the recent Pandora for Android update, the app is attempting to connect via the Smart Device Link API, and it is doing so perpetually. This had become truly annoying and I've had remove the app when not using the service.

Please remove this 'feature' such that it is clearly arbitrarily seeking an SDL supported resource.

Re: SDL "Waiting for Connection" 'feature'

AlyssaPandora — Wed, 21 Oct 2020 16:41:01 GMT

Hey there, @WilKo. 👋

Thanks so much for sharing your experience. I completely understand how frustrating this must be. Other listeners have reached out to our support team via email recently to report this. Our engineering team is currently investigating.

If this happens in your vehicle:

Pandora is required to notify you when the app is ready to connect with your vehicle, but is not able to distinguish between vehicles and other Bluetooth devices. As a result, you will see that notification whenever you connect to any Bluetooth device. If you'd like to remove the notification that Pandora is ready to connect with your car, you'll need to disable the Launch from car setting.

To do that:

Open Pandora.
Tap the Profile tab and then the Settings gear in the top right corner.
Select Advanced.
Under Bluetooth for devices remove the checkmark next to Launch from car.

Keep in mind that if you disable the Launch from car feature, you'll have to launch Pandora on your phone before you connect your phone to your car via USB or Bluetooth. Otherwise, it won't connect properly.

Disabling All Notifications:

If you continue to have trouble and are still unable to hide the notification by long pressing and toggling the switch to OFF, please try the following steps from the Android settings to disable all notifications:

Open Settings
Go to Apps
Scroll to find and select Pandora.
Tap “Force Stop,” then “Disable”
Tap Notifications, and disable all options therein.

Reporting this Issue:

In the meantime, we do have an internal ticket open with our engineering team. If you don't mind, I'd like to share your information with them while they continue to look into this.

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎧

Re: SDL "Waiting for Connection" 'feature'

akraut — Tue, 27 Oct 2020 23:34:11 GMT

I am also experiencing this issue. Disabling "Launch from Car" does not affect SmartDeviceLink at all. Disabling all notifications is the only way to stop the pop-up from occurring. However that does not remedy the issue where Pandora SmartDeviceLink is toggling bluetooth on and off, presumably in an attempt to reconnect. This causes issues with any bluetooth based smart devices as well as when listening to music through bluetooth headphones.

Model: Motorola Z4
Carrier: Verizon
Android version: 10
Pandora version: ANDROID-TUNER 2009.2RC8
Wifi or Cellular: This seems to make no difference. It happens on both connections

Re: SDL "Waiting for Connection" 'feature'

TannerPandora — Wed, 28 Oct 2020 23:26:05 GMT

Hi @akraut! Thanks for posting your experience.

I've included the provided info (thanks for sharing! 👍🏻) on our ticket for this. Our engineering team is working on it.

Keep and eye out on this thread, we'll be making updates here as they are made available to us.

Thanks for your patience in the meantime.

Re: SDL "Waiting for Connection" 'feature'

WilKo — Thu, 29 Oct 2020 00:54:46 GMT

I'm happy to share the information you've requested:

Model: LG V30

Carrier: Verizon

Android version: 9

Pandora version: 2009.2RC8

I am primarily connected to WiFi when using Pandora.

Re: SDL "Waiting for Connection" 'feature'

TannerPandora — Thu, 29 Oct 2020 17:52:04 GMT

Thanks @WilKo! I've added your info to our ticket.

Stay tuned for updates in this thread. Thanks for your continued patience! 👍🏻

Re: SDL "Waiting for Connection" 'feature'

KHolce — Sun, 13 Dec 2020 12:57:55 GMT

I see this thread is older. This just happened to me. The Launch from car option was already off. I was able to long press the notification and toggle to off.

Phone SM N960U - Samsung Note 9

Carrier: Verizon

Android version: Version 10 patch 12/1/20

I have WiFi and data connected.

Re: SDL "Waiting for Connection" 'feature'

TannerPandora — Tue, 15 Dec 2020 23:19:56 GMT

Hi @KHolce! Thanks for posting your experience.

We are aware of this issue and are working on it. I've passed your info along to our engineers.

Sorry for any inconvenience!

Re: SDL "Waiting for Connection" 'feature'

HansSchulze — Tue, 22 Dec 2020 22:15:45 GMT

LG V35 on Google Fi, Android 9, Pandora 2011.1 Android Tuner.

Tesla 3 has been inconsistently able to play pandora without using phone voice command to start it.

Cant SDL check the BT devices for SDL without annoying us? Who wrote this dumb api? And it seems that only Toyota Mitsubishi and two others support it. Thats annoying half your user base.

Shouldn't we have a list of cars to connect to in the app? BT opens my car doors...

Re: SDL "Waiting for Connection" 'feature'

asilisa — Wed, 17 Feb 2021 20:43:06 GMT

I'm, also, having this problem! What makes me crazy is I uninstalled Pandora and unpaired my vehicle from my phone and I'm still getting SDL icon on my lock screen. WHY?

Model: LG V30
Carrier: TMobile
Android version (Settings > About Phone): 9
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): pandora plus
Are you connected to Wi-Fi or cellular data when this is happening? both

How to get rid of Smartlink Device

Khall63 — Thu, 25 Feb 2021 00:09:23 GMT

How do I get rid of Smart Device Link waiting to connect? I have a LG G7 thinq

Re: SDL "Waiting for Connection" 'feature'

alankchan — Sat, 27 Feb 2021 19:00:46 GMT

Please add me to the ticket:

Model: Samsung Galaxy S10 Plus
Carrier: Verizon
Android version (Settings > About Phone): 11
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 2101.1
Are you connected to Wi-Fi or cellular data when this is happening? cellular data

Re: How to get rid of Smartlink Device

AlyssaPandora — Mon, 01 Mar 2021 18:15:42 GMT

Hi there, @Khall63. 👋

I moved your post over to this existing thread to keep the community space organized:

Please check out the accepted solution for this thread here.

If you continue to have trouble with this, please let us know.

Hi, @alankchan. 👋

Thanks so much for posting your device details. I will be sure to report this over to our engineering team on your behalf. 🎧

Re: SDL "Waiting for Connection" 'feature'

Zaman — Tue, 16 Mar 2021 09:36:08 GMT

I have this same issues, please help us fix it

Sony xperia:
TMobile
Android version 10
Pandora version 2101.1
cellular

Re: SDL "Waiting for Connection" 'feature'

Debbie54 — Fri, 30 Apr 2021 05:07:38 GMT

I'm also having these same issues.

Model: Samsung A51 Carrier: Verizon

Pandora version: 2103.1(Android-tuner 21031004

Re: SDL "Waiting for Connection" 'feature'

caliga4221 — Fri, 23 Jul 2021 19:31:12 GMT

Everything I read is about my car but I'm getting this notification on my phone so what do I do.

Re: SDL "Waiting for Connection" 'feature'

mrkriso — Thu, 04 Nov 2021 01:16:10 GMT

Hello. I'm having the same issue so I thought I'd give my data:

Model: SM-A115U
Carrier: T-Mobile
Android version (Settings > About Phone): 10
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 2108.1.1
Are you connected to Wi-Fi or cellular data when this is happening? Cellular

Thanks!

Re: SDL "Waiting for Connection" 'feature'

bambioncrack — Thu, 20 Jan 2022 21:18:17 GMT

This issue is not resolved by the "accepted solution" above. This is an old thread, but the issue remains unchanged. My symptoms match everyone else's in this thread so far, but I will add that when long-pressing the notification for SmartDataLink to see what I can do about it, my phone refreshes the entire screen (showing the lock screen wallpaper, no icons) and then the Home page with my normal icons is displayed. It behaves like the SmartDataLink software crashes. The notification is gone until the next time a blutooth device is connected.

Uninstalling and re-installing Pandora does not resolve this. I have also replaced my phone during the span of this issue, so it is not device-specific.

HTC U11
Sprint and then TMobile
Android version: 9
Pandora Version: 2112.1
Connected: Wi-Fi and/or Cellular

Re: SDL "Waiting for Connection" 'feature'

Listener13 — Wed, 09 Feb 2022 20:09:00 GMT

I have been have this same issue on two different phones

Pixel 5 & 6

Verizon

Android 12

I have since deleted the app, but it was always the current version

Wifi and cellular

Re: SDL "Waiting for Connection" 'feature'

eagles_ern87 — Mon, 21 Feb 2022 19:30:13 GMT

came here looking for a solution to this issue and see that it hasn't been satisfactorily resolved. I'll also add that the notification pops up even when I'm not attempting to connect to a vehicle. I have tried the recommended solution (the "launch from car" option was already disabled, so tried to cycle on and off again) and even turned notifications from Pandora off; neither solution has worked.

Phone Model: Pixel 3XL

Carrier: Google Fi

OS: Android 12

Pandora Version: 2201.1

issue on wi-fi as well as cellular