post Re: GM/Chevy - Waiting for connection in Automotive

GMC - Waiting for Coverage message

dtait231 — Fri, 01 Apr 2022 19:22:50 GMT

Help! I have a Pandora app icon on my entertainment system in my new 2020 GMC Sierra 1500 SLT. It's worked perfeclly for the last month and now I'm getting this message: "connecting...waiting for coverage..." and it never connects. Any ideas or remedies?

mod edit: changing title for clarity

Re: Failure to complete connection

TannerPandora — Sat, 02 Nov 2019 18:32:26 GMT

Hi @dtait231 GMC have their own hotspot in the vehicle. Since Pandora needs an active internet connection, could you ensure that this is working correctly. You may have to talk to your dealership about it.

Let me know how it goes. Thanks for posting to community! 🎧🚙

Re: Waiting For Coverage Message

Retiredgeek — Sat, 28 Dec 2019 04:51:55 GMT

For Xmas I just gifted a Premium account from a Premium/Family member. I had always enjoyed Pandora Free for several years previously. Premium is amazing and works just great on my desktop and Pixel 2 phone but not in my 2019 GMC Canyon. Downloaded GM’s built in Pandora Infotainment app, logged in, but all I get is a message “Signing In Waiting for Coverage”.

As Tanner said in the post above, you need to active GM’s Hot Spot service, at an additional monthly cost, to use the Pandora Infotainment app. This is true for other built-in Infotainment apps like Spotify too. It is a another way for GM to suck more $$ from us consumers. No thanks.

Still, I get some of the benefits of Premium listening to Pandora in my truck via Bluetooth as before.

Re: Failure to complete connection in GMC

Shane — Mon, 06 Jan 2020 04:37:37 GMT

I was experiencing the exact same issue and I was able to resolve. I activated my hotspot on my phone and connected the radio. It signed in and works perfectly. I am not sure if I will have to connect to hotspot on phone everytime, but it is resolved for the moment.

Re: Failure to complete connection in GMC

Victor9851 — Thu, 12 Nov 2020 20:00:12 GMT

I have a similar problem. 2015 Chevy Hi Country, I have the added WiFi, it works great except for Pandora, I receive constantan Connection Error messages. Pandora will not pick up the WiFi connection from the entertainment center, my phone picks it up and connects to WiFi in areas with no cell coverage.

Re: Failure to complete connection in GMC

TannerPandora — Thu, 12 Nov 2020 22:24:05 GMT

Hi @Victor9851! Thanks for posting!

I'm going to create a support case for you. An agent from our automotive support team will reach out via email to further assist.

Please be on the look out for their email.

Re: Failure to complete connection in GMC

Blpattillo — Fri, 16 Apr 2021 20:12:26 GMT

Any update on this I’m having the same problem will not connect through Silverado app on the my link but only with Bluetooth media on the phone

Re: Failure to complete connection in GMC

hedenfield13 — Mon, 19 Apr 2021 17:25:18 GMT

I am having trouble with the Pandora app in my 2020 GMC Terrain. I downloaded the app but it says 'waiting for coverage' and never does anything.

Re: Failure to complete connection in GMC

TannerPandora — Tue, 20 Apr 2021 19:26:15 GMT

Hi @Blpattillo! Are you getting a connection error message as well when trying to use the app within in the head unit?

What year is your Silverado?
What is the make and model of your mobile?
Can you do me a favor and take a picture of the error that you're seeing?

Hi @hedenfield13! I do see a GM association with your Pandora account. If you're using the integrated Pandora app that is found within your vehicles head unit, be sure that the WiFi Hotspot is active and working properly.

Re: Failure to complete connection in GMC

hedenfield13 — Tue, 20 Apr 2021 19:34:04 GMT

So I need to have WIFI in the car if I want to use the Pandora app that was installed in my vehicle?

Re: Failure to complete connection in GMC

TannerPandora — Tue, 20 Apr 2021 20:13:57 GMT

@hedenfield13 Correct, the Pandora app integration in GM is powered by a Wi-Fi Hotspot built into your vehicle.

Alternative options to connect Pandora to your vehicle:

Bluetooth - You can connect your phone via Bluetooth only and control Pandora with your smartphone.
Android Auto / CarPlay - If your vehicle is equipped with this feature, you can connect your smartphone via bluetooth or USB and control Pandora through the head unit with Android Auto or CarPlay.

The alternative options require you to use a compatible iPhone or Android with an active internet connection in order to stream music in the car.

Use your mobile device only when conditions allow and as permitted by applicable law.

Re: GM/Chevy - Waiting for connection

ainslinn — Sun, 16 May 2021 21:41:50 GMT

I am also having this issue with my 2021 Chevy. Can you help?

GMC Integrated App - Waiting for Coverage message - Pandora never load

RitaM — Fri, 04 Jun 2021 15:23:10 GMT

I am having the same issue with my Equinox. Can you help? Thank you!

Moderator Edit: Changing title for clarity

Re: GM vehicles - Waiting for connection

Zorrah — Tue, 01 Jun 2021 15:55:01 GMT

I’m having this same issue can you please help me out?

Re: GM vehicles - Waiting for connection

Zorrah — Tue, 01 Jun 2021 17:43:27 GMT

Never mind it started working!

Re: GM vehicles - Waiting for connection

239 — Tue, 01 Jun 2021 23:26:06 GMT

Having same issue in my 2016 Silverado. Service worked without incident until today. Please advise.

Re: GM vehicles - Waiting for connection

TannerPandora — Wed, 02 Jun 2021 20:26:03 GMT

Hi @ainslinn! and @239! Thanks for posting.

I checked and I see a GM vehicle associated with your Pandora accounts. I've removed this association, when this takes effect you'll be automatically logged out. When this happens, log back in and try Pandora once more. This has helped previously listeners in the past.

Keep in mind, the integrated Pandora app that is built into GM vehicles is powered by a Wi-Fi Hotspot built into your vehicle. This hotspot must be active in order for the Pandora to work.

@RitaM Can you tell me a little more about what is happening. I don't see a vehicle association with your account. Could you provide a little more information so I can investigate?

What is the year of your Chevy?
If you have an aftermarket stereo, what is the make and model of that device?
What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
How is your smartphone connected to your car? (Bluetooth, USB, Aux)
Is your vehicle equipped with Android Auto or Apple CarPlay?

Use your mobile device only when conditions allow and as permitted by applicable law.

Re: GM vehicles - Waiting for connection

RitaM — Thu, 03 Jun 2021 22:34:25 GMT

Pandora error

Still unable to login. It just keeps spinning and will not allow me to sign out or change the login info. See attached. Thank you.

Re: GM vehicles - Waiting for connection

TannerPandora — Fri, 04 Jun 2021 15:29:17 GMT

Thanks for following up, @RitaM. I've created a separate post for this. I've gone ahead and passed your info along to our engineering for further investigation. I'll be sure to make updates in this thread when they are made available to me.

Can you let me know the year of your Equinox?

For anyone else that may be experiencing this error, in your post please include the following:

the make, model and year of your vehicle
a picture of the error on your head unit

Thank you!

Re: Failure to complete connection in GMC

mc_marino — Fri, 04 Jun 2021 18:16:42 GMT

So it appears that there isn't realla a solution here. 1) I have a Pandora premium account, 2) App is loaded into the head unit on my Sierra, 3) I pay for an unilimted data plan in my truck. Still does not work. I get the message "Network currently unavailable, please try again later". What this tread says is that the only way to get it to work is to stream through phone. This just doesn't seem right!