post Re: CarPlay + iOS 18: 'There was a problem loading this content' error message in Automotive

CarPlay + iOS 18: 'There was a problem loading this content' error message

Pandora — Fri, 22 Nov 2024 14:04:11 GMT

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

Listeners who experience trouble with stations loading in the Recent tab.
Listeners who experience an error message "There was a problem loading this content".
Listeners who experience loading issues with songs within a playlist.
Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

Open the App Store.
Tap the My Account button or your photo at the top of the screen.
Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

Pandora Update (10.10.24):

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience.

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

Re: Connectivity Issue with Apple Car Play

Bytebox12 — Tue, 01 Oct 2024 20:23:59 GMT

Hi Tanner, I just posted again. I am now using full iOS 18, have upgraded Pandora with the latest update and still having “We are having problems downloading this content” messages show on every channel. I removed the app from my iPhone and reinstalled it, I removed my phone from my car’s Car Play and reinstalled it, and nothing has changed, whether it is with the USB cord or wirelessly as I was doing before. It’s very frustrating!

Re: Connectivity Issue with Apple Car Play

TannerPandora — Tue, 01 Oct 2024 20:59:44 GMT

Hi @Bytebox12

Thanks for the follow up.

Sorry to hear that you're still receiving this error message. I've moved your post over to an existing thread I created earlier today specifically for this: CarPlay: Error message "There was a problem loading this content"

I've updated our engineering team and let them know that you're still experiencing this message. Thanks for your continued patience while they take a look.

Re: Connectivity Issue with Apple Car Play

Bytebox12 — Tue, 01 Oct 2024 23:01:20 GMT

Also, the Recent tab will not load at all….

Re: Connectivity Issue with Apple Car Play

crmagee89 — Tue, 01 Oct 2024 23:11:50 GMT

Same experience with a 2022 Ram 1500. Upgraded to iOS 18 and have the most up to date Pandora version. Fix did nothing...Pressure the engineers to fix and TEST TEST TEST...This is frustrating as a paying customer.

Apply more pressure to the Engineering Team. How come other streaming services (Spotify, Amazon Music, Apple Music and Youtube music) are NOT having this types of issues? Thinking some Engineering Professionals need to hit the unemployment line.

Moderator Edit: Merged posts

Re: CarPlay: Error message "There was a problem loading this content"

mtboze — Wed, 02 Oct 2024 00:31:29 GMT

One more with the same issue.

Re: CarPlay: Error message "There was a problem loading this content"

Alfa4 — Wed, 02 Oct 2024 03:33:13 GMT

Yes, having this problem still

Re: CarPlay: Error message "There was a problem loading this content"

Pinkbougiegirl — Wed, 02 Oct 2024 06:43:05 GMT

This is ridiculous. I’ve updated the app, can’t see any recent channels and when I finally DO get a channel, I see the pic above. Fix this and quickly.

Re: CarPlay: Error message "There was a problem loading this content"

BenBurns — Wed, 02 Oct 2024 12:06:26 GMT

Same issue. 2024 Ram 2500.

Re: CarPlay: Error message "There was a problem loading this content"

lyds_13 — Wed, 02 Oct 2024 12:09:32 GMT

This is very annoying! I thought it was just me. Same issue on a ‘22 Lexus IS300. Thinking of using another music app although I really enjoy Pandora. Please fix this! ☹️

Re: Connectivity Issue with Apple Car Play

Kentmore — Wed, 02 Oct 2024 12:14:48 GMT

Ditto here. I did everything that Bytebox12 did…still having the issue

Re: CarPlay: Error message "There was a problem loading this content"

Kelleelove — Wed, 02 Oct 2024 12:28:22 GMT

DITTO! Did all updates and followed all steps, still not working!

We are going on 3 weeks, can we get this uncontrol. I only have this app for my carplay!

Re: CarPlay: Error message "There was a problem loading this content"

crmagee89 — Wed, 02 Oct 2024 13:38:20 GMT

UGH...UGH..UGH...Ditto....

Regards,
Chris Magee

Re: CarPlay: Error message "There was a problem loading this content"

agc428 — Wed, 02 Oct 2024 14:06:39 GMT

There is another 3 Threads that has over 100 replies about this same issue.

Pandora did an App Update (ver 2408.1 to 2408.1.1) and still the exact same problem.

I guess they have to have a meeting to approve a budget to FIX the issues... could take months/years.

Re: CarPlay: Error message "There was a problem loading this content"

crmagee89 — Wed, 02 Oct 2024 14:11:20 GMT

Wowza...and you hit the nail on the head. Money, money, money...
Regards,
Chris Magee

Re: CarPlay: Error message "There was a problem loading this content"

jrbanion — Wed, 02 Oct 2024 17:41:06 GMT

I am still having issues with screen transitions, recents tab, and error messages, even after updating to the newest Pandora version.

Re: CarPlay: Error message "There was a problem loading this content"

Bengal06 — Wed, 02 Oct 2024 21:01:04 GMT

Same issue. IOS 18.0 on my iPhone using CarPlay on my 2023 Toyota RAV4. . Tried deleting app, resetting iPhone. Nothing changes.

Re: CarPlay: Error message "There was a problem loading this content"

Chipb151 — Wed, 02 Oct 2024 23:34:29 GMT

I’m having the same issue as well. iOS 18 on a 15 ProMax and latest version of Pandora. This is frustrating. Gonna be using Spotify or iHeart in the meantime. Hope y’all get this fixed soon!

Re: CarPlay: Error message "There was a problem loading this content"

drras01 — Thu, 03 Oct 2024 19:54:20 GMT

Please see previous post (Bytebox12) Having same problem since updating to iOS18

Same problem as previous post (Bytebox12) after upgrading to iOS 18 Carplay on 2020 Subaru Forster

Moderator Edit: Merged posts

Re: CarPlay: Error message "There was a problem loading this content"

annaeed — Thu, 03 Oct 2024 12:18:56 GMT

2020 Ford Escape SAME problem.