post Re: Won't stay signed in on my Toshiba smart TV in Other Devices

Won't stay signed in on my Toshiba smart TV

jimdc58 — Tue, 03 Mar 2020 14:14:02 GMT

I have a Toshiba TV (40L3400). For about a month or two, Pandora has been making me re-enter my password almost every time I try to go into the app. Pandora tells me the problem isn't on their end....of course. Toshiba no longer supports their older TVs. I know for sure that it has nothing to do with my ISP.

Anyone else have this issue? Have you found a resolution?

Re: Won't stay signed in on my Toshiba smart TV

TannerPandora — Sat, 07 Mar 2020 20:16:18 GMT

Hi @jimdc58 Thanks for posting!

We have recently updated the SSL certificate on a range of devices in order to continue to ensure our application's security.

Individual manufacturers are responsible for the implementation of the Pandora application on their devices, the fix will have to come through one of their firmware updates.

Please make sure that your device's firmware is up to date. If no update is available, we recommend reaching out to your device manufacturer. Unfortunately, from your message, it seems that Toshiba is no longer supporting your TV. 😔

Sorry for any inconvenience!

Re: Won't stay signed in on my Toshiba smart TV

jimdc58 — Sat, 07 Mar 2020 20:55:05 GMT

It certainly doesn't say much for your company that you are willing to leave users hanging like this. My TV is only 6 years old. You should be working will the individual manufacturers to make sure that changes you make do not render devices useless. Not doing so just shows a total disrespect for users.

Re: Won't stay signed in on my Toshiba smart TV

TannerPandora — Sat, 07 Mar 2020 20:57:34 GMT

Again, sorry for the inconvenience @jimdc58. As mentioned, individual manufacturers are responsible for the implementation of the Pandora application on their devices.

Re: Won't stay signed in on my Toshiba smart TV

jimdc58 — Sat, 07 Mar 2020 21:00:48 GMT

Again.....you should be working with the individual manufacturers instead of just washing your hands of the matter. You're obviously aware of the problem, so why don't you work with them to correct it?

Re: Won't stay signed in on my Toshiba smart TV

jimdc58 — Sun, 08 Mar 2020 00:59:28 GMT

Not to mention.....when I contacted your help desk, they told me no changes had been made:

Hi Jim,

Thanks for writing back.

As advised we haven't made any updates for CE devices.

Thanks for listening!

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