post Re: Alexa - Error message: "You can only thumb up or thumbs down a custom station" in Other Devices

Alexa - Error message: "You can only thumb up or thumbs down a custom station"

goladay5 — Thu, 11 Aug 2022 17:25:20 GMT

My post got cut for some reason:

Starting yesterday, I get "You can only thumb up or thumbs down a custom station". It was working fine before yesterday. Not sure what changed, but I would appreciate some help.

Moderator Edit: Changing title for clarity and merged posts

Re: Alexa - Error message: "You can only thumb up or thumbs down a custom station"

TannerPandora — Thu, 11 Aug 2022 17:35:06 GMT

Hi @goladay5! Thanks for posting.

I've enabled a trace on your account to help investigate. Can you do me a a favor and replicate your experience again. If you can let us know the station you're listening too, that would be great.

Thanks for the help!

Re: Alexa - Error message: "You can only thumb up or thumbs down a custom station"

goladay5 — Thu, 11 Aug 2022 18:04:33 GMT

I have replicated, station names are Playlist Turbo and Playlist X (sorry for the odd names but getting Alexa to play the correct station is a struggle).

Re: Alexa - Error message: "You can only thumb up or thumbs down a custom station"

TannerPandora — Thu, 11 Aug 2022 18:37:08 GMT

No problem! 😄 Thanks for following up, @goladay5. Unfortunately, the trace log didn't reveal anything of note so I've gone ahead and passed this along to our engineering team for further investigation.

Does it happen to only these two stations, or others as well?

Re: Alexa - Error message: "You can only thumb up or thumbs down a custom station"

goladay5 — Tue, 30 Aug 2022 19:36:04 GMT

Is there any update to this? It is really frustrating that it stopped working.

It is pretty much all of my stations now.

Moderator Edit: Merged posts

Re: Alexa - Error message: "You can only thumb up or thumbs down a custom station"

TannerPandora — Tue, 30 Aug 2022 20:38:04 GMT

Hi @goladay5! Sorry to hear that. I checked in and unfortunately, there are no updates. As a result, I'm unable to provide any additional information or a timeline as to when you can expect to see this resolved.

However, I've updated the ticket to show that you continue to experience this issue when using thumbs on Alexa. I definitely understand how frustrating this experience can be. We want all our listeners to be able to listen whenever and however they choose, so we are working as hard as we can to resolve this.

Thanks again for your patience in the meantime.