post Re: My account is completely gone on Samsung TV in Other Devices

My account is completely gone on Samsung TV

mcamillo3 — Sun, 04 Sep 2022 22:33:29 GMT

I just tried to listen to the Pandora app on my Samsung TV. It has always worked. I have many stations created. My account is gone. I can access my account just fine on the website.... and that's working great...but it's not working at all on my TV now. It's acting like I don't have an account, and nothing works. It showed me a screen I had never seen before, and asked me to choose a genre. I clicked on Classic Rock just to see what it would do... and now I'm completely stuck there. I cannot do anything else. If I try to back out, it just takes me back to my home screen. This is NUTS! I can't even delete the app to reinstall it.

What's going on??

Re: My account is completely gone on Samsung TV

mcamillo3 — Sun, 04 Sep 2022 23:05:11 GMT

I just updated YouTube TV, and it came back. All is well. I have no idea what happened before, but I'm glad it's working again.

Re: My account is completely gone on Samsung TV

AdamPandora — Mon, 05 Sep 2022 11:34:52 GMT

@mcamillo3 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!