post Re: Chromecast - Pandora crashes when connecting in Other Devices

Chromecast - Pandora crashes when connecting

johnnyrook — Wed, 17 Aug 2022 18:33:19 GMT

Every time I try to connect to any of our Google Home speakers Pandora immediately crashes. Anyone else having this issue?

Moderator Edit: Changing title for clarity

Re: Google Home - Pandora crashes when connecting

TannerPandora — Tue, 16 Aug 2022 17:34:31 GMT

Hi @johnnyrook! Welcome to community!

Can you tell me a little bit more about how you connect to Google Home? Is it through Chromecast or Bluetooth? Are you able to connect to other devices without issue or just Google Home?

Can you let me know your device version?

Android version (Settings > About Phone):
Pandora version:
- Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks!

Re: Google Home - Pandora crashes when connecting

mattmclark — Wed, 17 Aug 2022 02:48:05 GMT

I'm having the same problem. Out of nowhere the app is unusable again. Very frustrating.

Re: Google Home - Pandora crashes when connecting

johnnyrook — Wed, 17 Aug 2022 05:02:33 GMT

Hi @TannerPandora,

I have several Google Nest mini speakers, a Google Home Max, and Nest WiFi points that I also use as speakers. I connect to them the same way I would connect to a Chromecast, through the Pandora app by hitting the Cast icon. My wife is able to connect her phone (iPhone) with Spotify with no issues. This issue happens at home as well as by workplace where I use a Chromecast.

I am running Android 12 and Pandora version 2208.1

Re: Google Home - Pandora crashes when connecting

TannerPandora — Wed, 17 Aug 2022 18:40:29 GMT

Hey @johnnyrook thanks for the follow up. 👍 I've reported this experience to our engineering team for further investigation.

Hi@mattmclark Happy to pass along your info. Can you let me know the make and model of your mobile device, the Android version and the Pandora version you're on. If you need help finding this, let me know.

Re: Google Home - Pandora crashes when connecting

mattmclark — Wed, 17 Aug 2022 20:36:11 GMT

I have a google pixel 4a and my pandora version is 2208.1

Re: Google Home - Pandora crashes when connecting

TannerPandora — Wed, 17 Aug 2022 20:56:49 GMT

Thank you, @mattmclark 👍

Re: Chromecast - Pandora crashes when connecting

krehbika — Thu, 18 Aug 2022 20:28:33 GMT

I have a Galaxy Note 10+ with Android 12 and Pandora App version 2208.1 as well. It updated to that version yesterday and I now am experiencing the exact same thing - any time I attempt to cast, the speakers blip like they're being connected to, and the app immediately crashes.

Re: Chromecast - Pandora crashes when connecting

CyberRiot — Fri, 19 Aug 2022 12:57:52 GMT

It worked fine 3 days ago. Now when I click the cast icon, and select a speaker, it crashes. I hear the speaker make a "bloop" sound like it's connecting, but nothing else. Then the the app crashes and closes. If I try it multiple times, i will eventually get a popup error message telling me to check for an update to the app, but I'm not sure if this popup is originating from Pandora or Google.

Samsung Galaxy S21 5G (Model Number: SM-G991U) with Android Version 12, casting to a Google Nest Mini through Wifi.

However, if I tell google to play music, it connects and plays Pandora as usual, but I don't have control from my phone like I used to. Basic controls used to show up in my notifications, and I could pull it down to skip or pause/play. Now I see nothing there.

Re: Chromecast - Pandora crashes when connecting

mattmclark — Fri, 19 Aug 2022 15:13:15 GMT

The exact same issue I am having.

Re: Chromecast - Pandora crashes when connecting

Mmiii — Sat, 20 Aug 2022 08:04:47 GMT

Same here....so sad 😢

Re: Google Home - Pandora crashes when connecting

Jlowe — Sat, 20 Aug 2022 16:51:34 GMT

Same issue, just started a few days ago. Galaxy s20+. Android 12

Re: Google Home - Pandora crashes when connecting

calicojck — Sat, 20 Aug 2022 21:15:18 GMT

Pixel 6, 2208.1. Same issue, crashes when connecting to Chromecast.

Re: Google Home - Pandora crashes when connecting

AdamPandora — Sun, 21 Aug 2022 11:42:57 GMT

@Jlowe I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Let me know what you can find out.

Re: Google Home - Pandora crashes when connecting

AdamPandora — Sun, 21 Aug 2022 11:43:29 GMT

@calicojck I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Android version (Settings > About Phone):
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Let me know what you can find out.

Re: Chromecast - Pandora crashes when connecting

AdamPandora — Sun, 21 Aug 2022 11:51:02 GMT

@Mmiii Can you tell me a little bit more about how you connect to Google Home? Is it through Chromecast or Bluetooth? Are you able to connect to other devices without issue or just Google Home?

Additionally, can you please send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

Re: Google Home - Pandora crashes when connecting

calicojck — Sun, 21 Aug 2022 14:56:11 GMT

This happened in Android 12, and it's still happening after upgrading to Android 13. This definitely started after the last Pandora update.

I am connected to WiFi.

When I select my Chromecast, the Pandora window immediately closes and I'm back on my home screen. I do see that Google Home shows Pandora connected to the Chromecast, even though Pandora had crashed and no music is playing. If I reopen Pandora, Pandora does not think it's connected and will crash again if I try to cast.

Re: Google Home - Pandora crashes when connecting

AdamPandora — Sun, 21 Aug 2022 17:02:44 GMT

Thanks for following up, @calicojck.

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Re: Chromecast - Pandora crashes when connecting

johnd3101 — Mon, 22 Aug 2022 01:42:37 GMT

Same exact thing here. Literally word for word. It chimes the speaker, crashes, then going back in it shows its casting with no music playing to the speaker. Try to cast again...crash

Re: Chromecast - Pandora crashes when connecting

AdamPandora — Mon, 22 Aug 2022 11:42:43 GMT

@johnd3101 Can you tell me a little bit more about how you connect to Google Home? Is it through Chromecast or Bluetooth? Are you able to connect to other devices without issue or just Google Home?

Additionally, can you please send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝