post Re: next song automatically go to the next song in Other Devices

(Resolved) Roku: Playback Stops

TannerPandora — Wed, 18 Jan 2023 15:53:22 GMT

Pandora Update 1/18/23:

Good news! We believe the issue with playback stopping on Roku has been resolved. This fix was released on Roku's side and should be available to all users now.

No additional steps are necessary to receive this update, however, if you continue to have trouble, it may be helpful to run through some Roku troubleshooting steps once more.

Since we believe this to be resolved, this thread will be closed to future comments. If you run into this issue again, please create a new post and reference this thread.

Thanks for being part of community!

Pandora Update: 1/13/23

Hi all! Thanks for posting your experiencing with playback stopping on your Roku devices. Our engineering team is aware and currently investigating. Everyone who has posted so far has been added to our ticket.

We've also received reports from listeners that say playback stops when the screensaver is activated on their Roku. Some listeners mention that the screensaver is enabled but doesn't activate when playback stops.

Please try disabling this screensaver on your Roku to see if this helps. You can use the following steps to disable the screensaver.

From the Roku Settings > Theme > Additional settings > Screensaver start time > Disable screensaver.

Thanks for trying that out!

Updates will be posted in this thread as they are made available to the community team. Thank you for continued patience.

If you're new to this thread and would like to be added, please post the following info in your message:

What is the model?
What is the serial number? (Settings > System > About)
What Roku software version is your device using? (Settings > System > About)

Roku Devices: Playback Stops

sierradane — Mon, 02 Jan 2023 17:50:55 GMT

I listen to Pandora via a Roku and I've noticed that when a song finishes playing, the next song does not start playing automatically. I have to use the remote to pick the skip button. This is happening on each song. The only time a new song plays is at the end of a commercial. And.... I no longer have a paid subsciption.

Moderator Edit: Changing title for clarity

Re: next song automatically go to the next song

AdamPandora — Sat, 28 May 2022 16:22:23 GMT

@sierradane I moved your post over to the Other Devices space.

First, please try a few standard network troubleshooting steps:

Try rebooting your modem and router, then restarting the Roku player.
Try connecting directly with an Ethernet cable rather than using Wi-Fi, if the option is available for your model.

If you are still having trouble, please try using the steps in the following link to update your Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device.

Finally, try deleting the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.)

Let me know how it goes.

Re: next song automatically go to the next song

sierradane — Sat, 28 May 2022 18:01:59 GMT

I have updated the Pandora, I removed it and re-added it and it didn't help. There is no reason to reset the modem. If it was the modem's fault, then I wouldn't be able to access anything... everything would be affected. I don't have the option to connect it to with an ethernet cable. And I have updated the Roku; I know how to do that. Still won't automatically go to the next song. I have to manually go to the next song which is a hassle if you are trying to listen to Pandora while doing the dishes. Sadly, nothing you suggested worked.

Re: next song automatically go to the next song

AdamPandora — Sun, 29 May 2022 11:19:56 GMT

@sierradane Sorry for your continued trouble.

Could you tell me more about your Roku device?

What is the model?
What is the serial number? (Settings > System > About)
What Roku software version is your device using? (Settings > System > About)
What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.)

Let me know what you find.

Re: Roku - Playback Stops After Every Song

sierradane — Sun, 29 May 2022 12:40:19 GMT

Roku model number:

3820RW streaming stick 4k

Serial number: I don't think you need to know that

Software version: 11.0.0 build 4193-CU

channel version number: 505 build 4

Re: Roku - Playback Stops After Every Song

AdamPandora — Sun, 29 May 2022 15:18:54 GMT

@sierradane Thanks for following up.

Can you please also confirm if an error message appears on the screen whenever the music stops?

If so, what does it say?

Let me know.

Roku—playback stops after song

RoxieRolls — Mon, 18 Jul 2022 01:47:57 GMT

I’m having an issue with Pandora on Roku. Each station will only play one song at a time. I’ve tried “skip” after a song finishes playing, but it’ll just play the next song then stop. I updated the app, but that didn’t help, then I removed the app and added it back to my channels. It still only plays one song at a time. In fact, now that I’ve used up my available skips, it only plays one song on each station. I don’t know what else to try.

Roku Express 4K+

Pandora app is version 5.5, build 4

Re: Roku—playback stops after song

AdamPandora — Mon, 18 Jul 2022 11:21:53 GMT

@RoxieRolls I moved your post over to this existing thread: Roku - Playback Stops After Every Song

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more:

Try rebooting your modem and router, then restarting the Roku player.
Try connecting directly with an Ethernet cable rather than using Wi-Fi, if the option is available for your model.

Re: Roku - Playback Stops After Every Song

chrisitneyw — Tue, 19 Jul 2022 22:15:34 GMT

My Pandora won't play continously on my Roku. It stops after 1 song. Please help!

Moderator Edit: Format

Re: Roku - Playback Stops After Every Song

TannerPandora — Tue, 19 Jul 2022 22:19:43 GMT

Hi @chrisitneyw! Sorry to hear you've having trouble with your Roku.

I've merged your post with an existing thread: Roku - Playback Stops After Every Song

If you haven't already, I would recommend trying the Roku troubleshooting steps found on the Pandora Help Page. Let us know if you continue to have trouble.

Re: Roku - Playback Stops After Every Song

JoaniFrancis — Wed, 27 Jul 2022 20:39:16 GMT

Having the same issue with Roku and Pandora! Please address this and let us know of a fix?

Re: Roku - Playback Stops After Every Song

TannerPandora — Thu, 28 Jul 2022 17:41:39 GMT

Hi @JoaniFrancis! Welcome to community!

I'm happy to pass things along to our engineering team, however I do highly recommend trying the troubleshooting steps found on the Pandora Help Page. Let us know it goes.

Re: Roku - Playback Stops After Every Song

Cenage — Sun, 07 Aug 2022 18:45:20 GMT

I was experiencing the same problem. I did all of the other ‘solutions’ with no success. It seems to be fixed now after I turned off my photo stream screen saver on the Roku!

Re: Roku - Playback Stops After Every Song

TannerPandora — Mon, 08 Aug 2022 17:14:26 GMT

Thanks for the post, @Cenage! If you have trouble again, let us know!

Re: Roku - Playback Stops After Every Song

Cenage — Mon, 05 Sep 2022 18:22:57 GMT

Well, Pandora worked great for about 4weeks but now it is back to doing the same thing aga, stopping after each song. Have there been any other solutions yet?

Re: Roku - Playback Stops After Every Song

AlyssaPandora — Tue, 06 Sep 2022 19:55:56 GMT

Hey, @Cenage. 👋

Sorry to hear that the issue persists after some time.

Could you tell me more about your Roku device?

What is the model?
What is the serial number? (Settings > System > About)
What Roku software version is your device using? (Settings > System > About)
What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.)

Let me know, and I can share this with our engineering team on your behalf. 🎧

Pandora does not automatically continue to the next song. I have to manually click the "next button.

Quig1208 — Fri, 14 Oct 2022 22:25:28 GMT

Pandora does not automatically continue to the next song. I have to manually click the "next button This started this past week

Re: Pandora does not automatically continue to the next song. I have to manually click the "nex

AdamPandora — Sat, 15 Oct 2022 11:25:36 GMT

@Quig1208 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: next song automatically go to the next song

sierradane — Sat, 15 Oct 2022 20:02:19 GMT

Model: 3820RW
serial number: X01700DU6P7E
Roku software version: 11.0.0 Build 4193-CU
pandora channel version: 5.5 build 4