post Re: Android TV: Ambient mode stops playback in Other Devices

Android TV: Ambient mode stops playback

Bhenry — Wed, 08 Feb 2023 18:56:36 GMT

Pandora plays fine on hisense TV by itself. Ambient mode (screensaver using Google photos) also has no issues by itself but when I try to use them both together, pandora stops. I've uninstalled, reinstalled, cleared cache and data, checked permissions but nothing has resolved the issue.

Suggestions?

Moderator Edit: Changing title for clarity

Re: Android TV: Ambient mode stops playback

TannerPandora — Wed, 08 Feb 2023 19:03:26 GMT

Hi @Bhenry! Welcome to community.

Can you confirm if Ambient Mode previously worked and a this is a recent change on your TV?

In the meantime can you let me know some info about your TV?

What is the model number and year of your TV?
Also can you let me know which OS version you're currently running?

Re: Android TV: Ambient mode stops playback

Bhenry — Mon, 13 Feb 2023 20:29:49 GMT

Thank you for your reply.

Originally the two where functioning together and the only change I can think of was when I tried to integrate the Google assistant /Google home to the equation. I've since tried to unlink from both but the problem still exists.

The TV is a 65A65H 65"Hisense smart tv 4k, Android TV version 11, purchased in 2022

Any available updates to the TV and apps have been applied.

⁣

Re: Android TV: Ambient mode stops playback

TannerPandora — Tue, 14 Feb 2023 22:42:50 GMT

Thanks for the follow up, @Bhenry. I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!