post Re: Zoom of album playing on Smart TV in Other Devices

Zoom of album playing on Smart TV

arbyolson1 — Tue, 11 Jul 2023 15:10:43 GMT

e playing any station, my TV zooms to enlarge the picture of whoever is playing. This is not wanted....anyone know if this is Pandora or a default setting on my new Sony TV?

Re: Zoom of album playing on Smart TV

TannerPandora — Thu, 13 Jul 2023 18:29:35 GMT

Hi @arbyolson1

Your description sounds like a screensaver.

Can you share a photo of what you're seeing when this happens? You can include a photo directly here on community. The best way to add the photo is through a web or mobile browser, you won't be able to add photos through emailed notifications.

Let me know if you have trouble. Thanks!

Re: Zoom of album playing on Smart TV

arbyolson1 — Thu, 13 Jul 2023 19:24:52 GMT

so this is what it looks like. Obviously the song had changed- maybe about 10 minutes. I don’t see screensaver in Sony settings. Suggestions? Thanks.

Re: Zoom of album playing on Smart TV

TannerPandora — Thu, 13 Jul 2023 19:44:26 GMT

Hi @arbyolson1!

Thanks for the pictures. I can confirm that this is the screensaver. This was a feature that Android TV required be added for their Ambient Mode. Unfortunately, there isn't a way to disable the screensaver at this time.

However, I've noted your feedback and experience around this to our product teams to consider in the future.

Sorry for any inconvenience.