post Re: Fire Devices: Slow response or freezes in Other Devices

Fire Devices: Slow response or freezes

zymurgypg — Thu, 13 Jul 2023 18:26:39 GMT

Hello,

Starting 7/4/23 the Pandora app on the Fire TV experiencing slow updates and delayed input. The music plays without an issue. When songs change onto the next the screen updates in about 4-5 seconds. Inputs are delayed the same amount of time. For instance, when you move left or right to choose next or thumbs up the screen is delayed 5 seconds before it updates. The functionality happens normally, though. Once you move, even though the screen hasn't updated, it accepts input on the control you are "on".

No other apps on the tv experience this issue.

Any ideas? Thanks.

Re: Fire TV App Slow Display and Control Movement

Rockb84 — Thu, 06 Jul 2023 21:28:21 GMT

I’m having this exact issue as well on the fire stick
I have tried uninstalling then reinstalling the app and it still lags

Re: Fire TV App Slow Display and Control Movement

TannerPandora — Fri, 07 Jul 2023 15:53:57 GMT

Hi @zymurgypg and @Rockb84! Thanks for posting your experience. Sorry to hear you're having trouble with Pandora on your Amazon TV. Let's try some troubleshooting.

Please try the steps below to see if they will help.

On the supplied remote control, press the HOME button.
Select the Settings Gear icon ⚙️
Follow the steps according to your TV menu:

Select Apps → See all apps → Show system apps.
Select Apps.

Under System apps, select Pandora.
Select Clear cache, then select Ok.

If the issue still occurs, move on to the next step.

Select Clear data, then select Ok.

If displayed, select CLEAR ALL DATA, and then Ok

Re: Fire TV: Slow display and control movement

zymurgypg — Sat, 08 Jul 2023 14:05:12 GMT

Tanner,

Thanks for the tips. I followed them and here are the results:

1) Clearing cache did not fix the issue.

2) Clearing data appeared to fix the issue for the first song. The second song had a slight delay. By the fourth song the delay was back as it was before.

Could an update to the app have caused the issue?

A few other troubleshooting items I hope help:

1) No other apps on the TV have this issue including Youtube, Plex and Amazon Music.

2) Batteries in remote are new.

3) The delay happens throughout the app and not just on my station.

4) Pandora version of the app is 4.2.2.

5) Fire OS version is Fire OS 7.6.4.6 (PS7646/3550)

6) Fire TV version is 6450027.1

Hope you can find a resolution. Thanks.

Re: Fire TV: Slow display and control movement

zymurgypg — Sat, 08 Jul 2023 14:09:27 GMT

I replied to the message, but it doesn't appear in the thread. Odd.

Clear cache didn't work. Clear data appeared to work on first song, slight delay was back at second song and back fully on 4th. I included a bunch of troubleshooting help, but the forum ate the message.

If you think the versions of software would help let me know.

App freezing

SRich — Tue, 11 Jul 2023 04:59:54 GMT

I have an Amazon fire stick, and the past couple of days, the Pandora app just quits working, the remote won’t work, I will use the voice feature, still nothing or it will get stuck on are you still listening. I change the batteries in the remote, I uninstalled the app and reinstalled it, still the same problem. I even got a new fire stick, and I am in countering the same issue. I have never had this happen before and all the other channels are fine On my tv.

Re: Fire TV: Slow display and control movement

eorlgrey — Tue, 11 Jul 2023 15:47:31 GMT

I've been having this same issue, and clearing the cache and app data did not resolve it. Are there any other suggestions from Pandora tech support?

Re: Fire TV: Slow display and control movement

art408 — Thu, 13 Jul 2023 18:16:50 GMT

Exact same issue.

Please help.

Moderator Edit: Format

Re: Fire TV: Slow display and control movement

TannerPandora — Thu, 13 Jul 2023 18:22:52 GMT

Hi all! Thanks for posting and sorry for the trouble with your Fire TV devices.

@zymurgypg and @eorlgrey - thank you for trying those steps. Sorry to hear they did not help.

I don't have any other steps to offer at this time, other than power cycling your device by unplugging it from the power source for at least 10 minutes. It may not help but is still worth a try.

In the meantime, I've gone ahead and reported this and created a ticket for our engineering team to take a closer look.

We'll post updates in this thread as they are provided to us. Thanks for your patience in the meantime.

Re: Fire TV: Slow display and control movement

Bkinney2 — Thu, 13 Jul 2023 19:40:18 GMT

Hopefully the tech guys will figure it out! Driving me crazy. I have tried all suggestions and have even deleted the app and removed it from the cloud before installing again hoping to get an updated version of the app but I am still running 4.2.2

Re: Fire TV: Slow display and control movement

Mark62 — Thu, 13 Jul 2023 19:50:10 GMT

Thanks for checking into this.

We are also experiencing a lag time when using the remote control on our Amazon fire set ups. On a good day the lag time to button presses is about 5 seconds, at other times it is 12 seconds between the remote button push and a reaction on tv screen.

I want to note that this is only happening when using Pandora on any one of our three Amazon tv setups. When I access Pandora from my kindle or the home computer it works fine every time. We have Pandora plus and it has always been fine until about a month ago.

Hope someone solves this because 12 seconds lag time makes the app almost impossible to use.

Re: Fire Devices: Slow response or freezes

TheSysEng — Thu, 13 Jul 2023 21:34:17 GMT

Same problem here. There must have been an update that broke the Pandora APP.

Re: Fire Devices: Slow response or freezes

zymurgypg — Fri, 14 Jul 2023 12:25:02 GMT

>In the meantime, I've gone ahead and reported this and created a ticket for our engineering team to take a closer look.

The powering down did not have an effect.

Appreciate your escalating the issue and hope there is a solution. Thanks.

Re: Fire Devices: Slow response or freezes

Usernamex — Sun, 16 Jul 2023 19:18:04 GMT

Same here. Same time frame. 5 -12 second screen response lag. Music normal. Just Amazon firestick. Renders app useless. Mobile, Roku etc all perform fine same network. Very annoying 😞

Re: Fire Devices: Slow response or freezes

TheSysEng — Tue, 18 Jul 2023 16:44:59 GMT

Any Updates, Moderator?

Re: Fire Devices: Slow response or freezes

TanPOTGS — Tue, 18 Jul 2023 20:21:36 GMT

I am experiencing the exact same issue on my fire stick, and none of the provided solutions have worked. I will also add that this is a recent issue. I've used the Pandora app on my fire stick for years and this has never been a problem. Eng team, please patch this issue. As a paying customer since 2011, this is the worst UX issue I've seen. Thank you for your cooperation.

Re: Fire Devices: Slow response or freezes

G2K — Tue, 18 Jul 2023 21:02:05 GMT

Been experiencing the same issue and have tried everything. Any resolution in sight?

Re: Fire Devices: Slow response or freezes

jvidmar — Tue, 18 Jul 2023 21:39:20 GMT

If I go into Settings, Manage Applications on the Firestick and Force Stop Pandora, it works normal for about 30 seconds and then the delay comes right back. Thankful for any solutions that are in the works!

Re: Fire Devices: Slow response or freezes

RushFan2112 — Wed, 19 Jul 2023 23:31:40 GMT

Pandora lags on firestick and has been laggy for a long time. I just decided to look it up and BAM! The app is fine until you try to navigate the UI. Love Pandora. Please fix!

Re: Fire Devices: Slow response or freezes

C5guy — Thu, 20 Jul 2023 05:28:20 GMT

I have the same problem. Using the voice remote for Alex commands. Works pretty well as a work-around until the real problem is solved.