post Xfinity: Playlist repeats after 4 hours in Other Devices

Xfinity: Playlist repeats after 4 hours

gmengers — Sun, 31 Dec 2023 15:20:41 GMT

Unable to play full playlist while on premium. After 53 songs (of 387) music starts back at song one. I get the same result playing My Thumbs Up and on a playlist I created.

Moderator Edit: Edited title for clarity

Re: Pandora Premium Playlist

AdamPandora — Sun, 24 Dec 2023 14:49:15 GMT

@gmengers Could you tell me a bit more about what is happening?

Is the issue that when you listen to one of your customized playlists, the songs start to repeat before cycling through every track that has been added?

If so, can you please confirm if this happens when you shuffle the playlist, or when playing it in sequential order?

Lastly, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?

Thanks for working with me on this.

Re: Pandora Premium Playlist

gmengers — Sun, 31 Dec 2023 14:42:20 GMT

Apparently, the problem is with the Pandora app on Xfinity X1, only plays 4 hours then start back at first song, whether on sequential or shuffle. Don't have the problem when playing from Sonos.

Re: Pandora Premium Playlist

TannerPandora — Fri, 05 Jan 2024 19:20:09 GMT

Hi @gmengers

Sorry to hear this is happening. I'm happy to take a closer look. Can you let em know the name of the playlist you were listening to when this happened?

Thanks for the help!

Re: Pandora Premium Playlist

gmengers — Fri, 05 Jan 2024 20:04:33 GMT

I was listening to My Thumbs Up

Re: Pandora Premium Playlist

TannerPandora — Fri, 05 Jan 2024 20:05:06 GMT

Thanks for the follow up, @gmengers. I'll take a closer look at what may be happening. Thanks for your patience in the meantime.