post Re: Account isn't upgraded on TV in Other Devices

Account isn't upgraded on TV

Boondog-21 — Thu, 11 Apr 2024 11:35:10 GMT

I already have Pandora Plus on iPhone and tv stream app but tv Pandora app is asking me to upgrade from reg. to Plus or Premium!? What is happening?

Moderator Edit: Edited title for clarity

AdamPandora — Thu, 11 Apr 2024 11:36:31 GMT

@Boondog-21 It sounds like you may have multiple Pandora accounts set up.

The Pandora account associated with your community profile doesn't appear to be upgraded.

If you are currently paying for a subscription, then your upgraded account is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Boondog-21 — Wed, 17 Apr 2024 13:56:48 GMT

Thanks. Pandora support has helped me with the solution.