post Re: Kindle Fire: Pandora crashes with Location turned on in Other Devices

Kindle Fire: Pandora crashes with Location turned on

bswanson — Mon, 13 May 2024 23:19:39 GMT

on kindle fire under permissions if i have location on when i start the app it crashes right away. if i have location turned off in permissions it works fine. why is this?

Moderator Edit: Changing title for clarity

Re: Kindle Fire: Pandora crashes with Location turned on

TannerPandora — Mon, 13 May 2024 23:58:06 GMT

Hi @bswanson

Welcome to community!

Sorry for any trouble with your Kindle Fire. Your experience is definitely unique, I haven't heard of this happening before.

Did you try any troubleshooting prior to reaching out, like clearing the app data and cache? If not, I would give that a try to see if it will help your overall experience. If you need steps on how to do this, let me know and I can send some over.

Re: Kindle Fire: Pandora crashes with Location turned on

bswanson — Wed, 15 May 2024 11:43:06 GMT

yes i tried all that and it is the location permission cause i turned off all others ones and left that on and it stops and brings me back to kindle home page

Re: Kindle Fire: Pandora crashes with Location turned on

TannerPandora — Thu, 16 May 2024 21:17:56 GMT

Sorry to hear that didn't help, @bswanson.

I'm happy to pass this along to our engineering team for further review. Could you please provide your Kindle model, OS version and Pandora version.

Thank you!

Re: Kindle Fire: Pandora crashes with Location turned on

bswanson — Thu, 16 May 2024 21:49:15 GMT

kindle fire hd 10 11th generation os 7.3.3.0 pandora version 2401.1

Re: Kindle Fire: Pandora crashes with Location turned on

TannerPandora — Fri, 17 May 2024 16:15:33 GMT

Thanks for the info, @bswanson

Are you able to update the Pandora app to the latest version on your Kindle? Pandora is currently on 2405.1. Let me know if you're able to update.

Re: Kindle Fire: Pandora crashes with Location turned on

bswanson — Fri, 17 May 2024 19:07:34 GMT

yes i looked again that is the version i do have. so everything is up to date. also for some reason i cant activate free premium sessions. i follow the steps of playing a song and then an ad should play to activate it. the problem is when i play the song to active it nothing happens no ad plays. i asked about this before with no help or solution yet

Re: Kindle Fire: Pandora crashes with Location turned on

TannerPandora — Wed, 22 May 2024 17:28:44 GMT

Hey @bswanson

Thanks for confirming your version.

For the Premium Session, when an ad doesn't appears, does the app freeze, or are you still able to move back to your stations?

Re: Kindle Fire: Pandora crashes with Location turned on

bswanson — Wed, 22 May 2024 18:06:47 GMT

oh it still works just cant activate the free premium session

Re: Kindle Fire: Pandora crashes with Location turned on

TannerPandora — Wed, 22 May 2024 18:10:59 GMT

Hi @bswanson Got it. Sorry to hear that feature isn't working for you. I've included your experience with Premium Session in my report to our engineering team for further investigation. Thanks for your patience!