post Re: New Sonos app in Other Devices

Sonos: Search doesn't yield results after UI update

Rickyt — Thu, 23 May 2024 18:32:36 GMT

Since updating the Sonos app, I am unable to search for music in Pandora.

Moderator Edit: Changing title for clarity

Re: New Sonos app

TannerPandora — Thu, 23 May 2024 16:31:47 GMT

Welcome to community!

Are you using the new Sonos app that was just released? Can you tell me more about experience when you try to use Search?

Are you able to type within the Search field? If you are does Search not bring up the correct results or no results at all?

Thanks for the help!

Re: New Sonos app

Rickyt — Thu, 23 May 2024 16:42:23 GMT

Thanks. I select Pandora and type a music selection in the search field. I get no results. When I search all, I get results in Sonos Music and Amazon Prime, but still nothing in Pandora. It doesn’t matter if I search for a song, an artist or a genre. I get no results in Pandora. I’ve tried removing and reinstalling both the Pandora and the Sonos apps. Still doesn’t work. I’m a premium Pandora user, but if I can’t use it in Sonos it’s of no use.

Re: New Sonos app

TannerPandora — Thu, 23 May 2024 18:33:19 GMT

Thanks for calling this out, @Rickyt. Sorry to hear this isn't working for you.

I've reported this to our engineering team for them to take a closer look and investigated. Thanks for your patience in the meantime.

Re: New Sonos app

Tarynmichel — Mon, 10 Jun 2024 21:27:17 GMT

I’ve been having the same issue with the new Sonos app update. I pay for the pandora premium family plan, but am considering cancelling if I cannot use pandora through Sonos. Have you received any feedback regarding this issue?? Super frustrating!

Moderator Edit: Merged posts

Re: Sonos: Search doesn't yield results after UI update

Rickyt — Sat, 08 Jun 2024 13:05:49 GMT

Solution: Open Sonos app, go to settings, select Manage next to My System

Select Parental Controls, turn off explicit Content Filter. This worked for me.

Re: New Sonos app

Rickyt — Sun, 09 Jun 2024 01:00:50 GMT

Yes. Turn off the expletive filter. It worked for me.

Sent from my iPad

Re: New Sonos app

Tarynmichel — Sun, 09 Jun 2024 15:36:53 GMT

It worked! Thank you!