Mood Media: Static plays instead of song

PodnarCM — Fri, 09 Aug 2024 17:19:18 GMT

We have 4 Pandora accounts using the Mood Medica Devices. They all play different channels. We have had an issue the last 2-3 weeks with static playing for the duration of a song several times during the day. The songs are always different, never the same, and the channels are different. You can't hear the song, it is only static. The devices are in 2 different offices and are all hard wired in. When I log in online, the songs look like they are playing. I can get a temporary fix by forwarding to the next song

We have tried to restart the devices and it still happens. We need help to resolve this issue.

Moderator Edit: Changing title for clarity

Re: Mood Media: Static plays instead of song

TannerPandora — Fri, 09 Aug 2024 17:24:56 GMT

Hi @PodnarCM

Welcome to community!

Since Pandora for Business is delivered and licensed by Mood Media, we don't provide support for the hardware with the service. You can reach out to their support team by visiting their Support Center.

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Mood Media: Static plays instead of song

Re: Mood Media: Static plays instead of song