post Re: Xfinity + Xumo: Server Error message in Other Devices

Xfinity + Xumo: Server Error message

RayRay66 — Sat, 19 Oct 2024 17:03:17 GMT

When I select the Pandora App on my xumo home screen, ot says log in or exit, and neither one will respond when I click on them, .

I was signed in, but now all of a sudden, not.

Moderator Edit: Changing title for clarity

Re: Xfinity + Xumo: Server Error message

RC869AOL — Sat, 19 Oct 2024 17:06:01 GMT

While we had this issue several months back, it seems to have returned.

When Entering Pandora into my XFinity Device on various TV's (Different Brands), it states: "Server Error"

Please advise!

Server Error using Xfinity 10/19/24

donnaz — Sat, 19 Oct 2024 17:02:43 GMT

I am receiving a server error in upper left screen on TV. This is happening only through Xfinity connection. If I launch Pandora through the same TV using internet it is fine. I've tried everything I can think of and I still am having the same issue.

Re: Xfinity + Xumo: Server Error message

TannerPandora — Mon, 21 Oct 2024 16:14:34 GMT

Note: This message has been Accepted as the Solution to flag the current Steps and/or Status of this thread.

This post will be updated with more information as it is provided to the moderation team.

Pandora Update: 10/21/24

Hi all! The moderation team has been updated that a fix went out to production which should resolve the issue with Pandora not loading on Xfinity + Xumo devices. If you were having trouble, please try again.

If you continue to have trouble, please power cycle your device, by unplugging it for at least 5 minutes, then trying once more.

Thanks for reporting this experience and your patience while it was investigated.

Pandora Update: 10/19/24

Hi @RC869AOL and @RayRay66

Thanks for reaching out! I've reported your experience to our engineering team so that they can further investigate what may be happening.

For anyone new visiting this thread that may be having a similar experience. Please post to this thread and include the device you are having trouble on, such as, Xfinity box or Xumo box.

Thanks for your patience in the meantime!

Re: Xfinity + Xumo: Server Error message

Sagrady — Sat, 19 Oct 2024 20:49:37 GMT

We have a sony tv connected to an xfinity box. We have listened to pandora for years. It suddenly stopped working and say system error. We can get pandora on other tvs.

Re: Pandora is Once Again Not Working on Comcast Devices!

MOHLovesAlaska — Sat, 19 Oct 2024 21:49:26 GMT

@RC869AOL here is a solution that I found to be helpful...Perhaps it may be as beneficial for you...

Reconnect Pandora: Go to xfinity.com/profile and log in with your Xfinity ID and password. Go to the My Apps tab, click the Manage Connection button on the Pandora app, select the Disconnect Pandora hyperlink, confirm the disconnect, and reconnect the Pandora app.
Check for Updates: Ensure that your TV's firmware and the Pandora app are up-to-date.
Restart Devices: Sometimes, a simple restart of your TV and Comcast device can resolve connectivity issues.
Contact Support: If the issue persists, it might be best to reach out to Comcast or Pandora support for further assistance.

I hope one of these steps helps! Have a blessed day...

Re: Pandora is Once Again Not Working on Comcast Devices!

RC869AOL — Sat, 19 Oct 2024 22:17:44 GMT

Hello-

I tried these solutions before I entered this Blog today and they did not solve the problem.

This issue has happened previously and it took Pandora to fix the issue on their end.

thank you!

Re: Xfinity + Xumo: Server Error message

Taaju — Sun, 20 Oct 2024 15:05:52 GMT

We have an XFinity Xumo box, Pandora stopped working two days ago. Can't log in although "log in" does display. Got a new Xumo box, still doesn't work. Pandora works on all other devices with no Xumo box.

Re: Pandora is Once Again Not Working on Comcast Devices!

RC869AOL — Sun, 20 Oct 2024 17:06:15 GMT

Hi All-

This has now been fixed, thank you!

Re: Pandora is Once Again Not Working on Comcast Devices!

TannerPandora — Mon, 21 Oct 2024 16:15:04 GMT

Note: This message has been Accepted as the Solution to flag the current Steps and/or Status of this thread.

This post will be updated with more information as it is provided to the moderation team.

Pandora Update: 10/21/24

If you continue to have trouble, please power cycle your device, by unplugging it for at least 5 minutes, then trying once more.

Thanks for reporting this experience and your patience while it was investigated.

Pandora Update: 10/19/24

Hi @RC869AOL and @RayRay66

Thanks for reaching out! I've reported your experience to our engineering team so that they can further investigate what may be happening.

For anyone new visiting this thread that may be having a similar experience. Please post to this thread and include the device you are having trouble on, such as, Xfinity box or Xumo box.

Thanks for your patience in the meantime!

Re: Pandora is Once Again Not Working on Comcast Devices!

Sagrady — Mon, 21 Oct 2024 18:37:00 GMT

It is working now. Thank you

Sent from Yahoo Mail for iPhone

Re: Server Error using Xfinity 10/19/24

donnaz — Tue, 22 Oct 2024 21:20:47 GMT

Update on this issue: This problem went away on it's own. So it probably was an issue within Xfinity. 😁