https://community.pandora.com/t5/Other-Devices/Lost-reception/m-p/171503#M15861 <P>I can get my Pandora on my phone and my computer, but my Sony TV says I’m not connected. We listen all the time so this is something new. Any suggestions?</P> Thu, 05 Dec 2024 15:43:59 GMT Drobertson 2024-12-05T15:43:59Z https://community.pandora.com/t5/Other-Devices/Lost-reception/m-p/171503#M15861 <P>I can get my Pandora on my phone and my computer, but my Sony TV says I’m not connected. We listen all the time so this is something new. Any suggestions?</P> Thu, 05 Dec 2024 15:43:59 GMT https://community.pandora.com/t5/Other-Devices/Lost-reception/m-p/171503#M15861 Drobertson 2024-12-05T15:43:59Z https://community.pandora.com/t5/Other-Devices/Lost-reception/m-p/171517#M15864 <P>Hi <a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1848349">@Drobertson</a>&nbsp;</P> <P>Welcome to community!</P> <P>Sounds like you're receiving an error message. Can you tell me exactly what the error message says? </P> <P>In the meantime, let's try some troubleshooting steps. Looks like you have an Sony Android TV, try clearing the cache and app data with the following steps to see if it will help.</P> <UL> <LI style="font-weight: 400;" aria-level="2">On the supplied remote control, press the HOME button.</LI> <LI style="font-weight: 400;" aria-level="2">Select the Settings Gear icon&nbsp; <span class="lia-unicode-emoji" title=":gear:">⚙️</span></LI> <LI style="font-weight: 400;" aria-level="2">Follow the steps according to your TV menu:</LI> <UL> <LI style="font-weight: 400;" aria-level="3">Select Apps → See all apps → Show system apps.</LI> <LI style="font-weight: 400;" aria-level="3">Select Apps.</LI> </UL> <LI style="font-weight: 400;" aria-level="2">Under System apps, select Pandora.</LI> <LI style="font-weight: 400;" aria-level="2">Select Clear cache, then select Ok.</LI> <UL> <LI style="font-weight: 400;" aria-level="3">If the issue still occurs, move on to the next step.</LI> </UL> <LI style="font-weight: 400;" aria-level="2">Select Clear data, then select Ok.</LI> <UL> <LI style="font-weight: 400;" aria-level="3">If displayed, select CLEAR ALL DATA, and then Ok</LI> </UL> </UL> <P>Let me know how it goes!</P> Thu, 05 Dec 2024 18:29:53 GMT https://community.pandora.com/t5/Other-Devices/Lost-reception/m-p/171517#M15864 TannerPandora 2024-12-05T18:29:53Z